Ronaldo Wilhelmi
Vernon Hills,IL
Summary
Dynamic professional with a proven track record at Dealer Tire, adept in surpassing sales goals and enhancing customer satisfaction through expert account management and exceptional listening skills. Excelled in staff training and vehicle assessment, achieving significant improvements in service quality and operational efficiency. Recognized for outstanding communication and problem-solving abilities, consistently delivering results that exceed expectations.
Overview
19
19
years of professional experience
Work History
Tire Service Advisor
Dealer Tire
05.2023 - Current
- Surpassed sales goals through effective marketing strategies and customer engagement.
- Traveled to multiple in‑state and out‑of‑state dealership locations to assess operations, build relationships, and implement improvements.
- Identified issues in struggling dealerships and executed corrective actions that improved workflow, pricing accuracy, and customer satisfaction.
- Boosted tire sales and resolved pricing discrepancies by collaborating directly with service and parts managers.
- Assisted customers with service needs, providing expert tire recommendations and technical guidance.
- Conducted tire inspections, monitored inventory, and maintained accurate stock records.
- Created financial and performance reports to track sales and budgeting.
- Led regular staff meetings to review goals, performance metrics, and operational updates.
- Coordinated with internal departments to ensure smooth store operations.
- Researched competitor offerings and industry trends to strengthen sales strategies.
- Demonstrated strong problem‑solving skills, resolving customer and operational issues efficiently.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Trained new/existing personnel regarding company operations, policies and services.
Manager
Midas
01.2012 - 01.2022
- Led, manage, and trained team of up to 10 employees in facility
- Consulted with customers while providing excellent service
- Oversaw completed vehicle inspections and estimates
- Checked records and warranties prior to service
- Built repair orders and serviced parts, managed inventory
- Maintained database and ensured accuracy for all documentation
- Exceeded the monthly sales goal with an average of $65K in sales per month.
- Onboarding of new hires including training
- Coordinated efficient service scheduling, arranged towing and transportation as needed
- Ensured proper use of PPE and safety compliance, enforced safety policies
- Streamlined operations by improving workflow of staff through continuous improvement
- Recognized by management for excellent customer service
- Recruited and hired qualified candidates to fill open positions.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Created monthly reports for senior management summarizing operational performance metrics.
Assistant Manager
Jiffy Lube
01.2010 - 01.2012
- Carried out supervisory activities
- Store and sales leadership of technicians
- Built relationships with customers
- Sold services and explained invoices
- Problem solving and conflict resolution with customers
- Assisted technicians with signature service and preventative maintenance
- Maintained supply levels for anticipated work
Lube Tech
Jiffy Lube
01.2007 - 01.2010
- Drained oil refilled with required amount of oil, replaced oil and air filter
- Inspected vehicle fluid levels, checked tire pressure and calibrated systems
- Communicated with parts department to obtain needed parts
- Sold services to new and existing customers
Education
Various Business Classes - Business Management
College of Lake County
Grayslake, ILHigh School Diploma -
North Chicago High School
Skills
- Customer Service & Relationship Management
- Tire & Vehicle Assessment
- Sales Growth & Goal Achievement
- Warranty Claims & Repair Order Management
- Staff Training & Leadership
- Workflow & Operations Optimization
- Inventory Control & Data Entry
- Complaint Resolution
- Service Scheduling
- Financial & Performance Reporting
- Communication & Listening Skills
- Problem‑Solving & Process Improvement
Timeline
Tire Service Advisor
Dealer Tire
05.2023 - Current
Manager
Midas
01.2012 - 01.2022
Assistant Manager
Jiffy Lube
01.2010 - 01.2012
Lube Tech
Jiffy Lube
01.2007 - 01.2010
High School Diploma -
North Chicago High School
Various Business Classes - Business Management
College of Lake County