Ismael Garcia
Galt,CA
Summary
Customer service professional bringing extensive experience in automotive industry specializing in client relations and service delivery. Proven ability to diagnose vehicle issues accurately and manage repair processes smoothly. Known for exceptional team collaboration and reliability adapting seamlessly to evolving customer needs and industry changes.
Overview
25
25
years of professional experience
Work History
Tire Service Advisor
Dealer Tire, LLC
03.2021 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
Sales and Service
Les Schwab Tires
08.2008 - 02.2021
- Exceptional sales and service of tires, brakes and other services offered by Company.
- Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
- Implemented upselling techniques to capitalize on existing client relationships for increased revenue generation.
- Achieved sales targets consistently by utilizing persuasive communication skills and product expertise.
- Managed key accounts effectively by proactively addressing concerns or issues, ensuring high levels of customer retention and satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Probation Technician/Officer
Butte County Probation Department
04.2000 - 02.2008
- Oversaw compliance of defendants under court-ordered probation.
- Compose thorough incident documentation for court proceedings.
- Scheduled and executed office visits independently.
- Administered testing procedures to ensure defendant sobriety.
- Implemented court-issued directives efficiently.
Education
Bachelor of Arts - Sociology
CSU, Chico
Chico, CA06-2007
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Team player mentality
- Complaint resolution
- Goal-oriented mindset
- Client rapport
- Customer relationship management
Languages
Spanish
Native or Bilingual
Timeline
Tire Service Advisor
Dealer Tire, LLC
03.2021 - Current
Sales and Service
Les Schwab Tires
08.2008 - 02.2021
Probation Technician/Officer
Butte County Probation Department
04.2000 - 02.2008
Bachelor of Arts - Sociology
CSU, Chico
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