Hector Quinones
Kissimmee,FL
Summary
I have three years of experience in the automotive industry, specializing in customer service operations at Volkswagen Orlando South. Demonstrating strong communication and management skills, effectively coordinating with technical teams to provide comprehensive vehicle service solutions. Committed to maintaining high client satisfaction and optimizing workflow efficiency through proactive problem-solving and active listening. I have also been an assistant service manager at Volkswagen Orlando South for 3 months. I am a dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
3
3
years of professional experience
Work History
Service Advisor
Volkswagen
ORLANDO, Florida
08.2022 - Current
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Participated in ongoing training activities related to automotive technology advancements.
- Greeted customers and addressed their needs in a professional manner.
- Upsold additional products or services when appropriate.
- Resolved customer complaints in an efficient and courteous manner.
Education
High School Diploma -
Cypress Creek High School
Orlando06-2020
Skills
- Customer service
- Sales techniques
- Product knowledge
- Customer relationship management
- Service scheduling
- Conflict resolution
- Time management
- Problem solving
- Basic math
- Training & Development
- Good Telephone Etiquette
- Multitasking
- Computer skills
References
- Thomas Kaucic ( Volkswagen/ABC Liquors) 7072277640
Timeline
Service Advisor
Volkswagen
08.2022 - Current
High School Diploma -
Cypress Creek High School
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