Hector Ramos
Netcong,NJ
Summary
Self-motivated sales professional seeking to obtain a management position where I can apply my extensive product knowledge and customer service experience.
Overview
24
24
years of professional experience
Work History
Counter Sales Associate
Airgas
Piscataway, NJ
01.2019 - Current
- Sales & Business Development: Selling industrial, medical and specialty gases, welding supplies and related equipment. This includes soliciting sales from both new and existing customers.
- Customer Support: Assisting customers via email, telephone and in person walk-ins. I also provide guidance on equipment usage and material requirements.
- Operations & Logistics: Managing the loading and unloading of cylinders, operating forklifts.
- Inventory management: Monitoring and maintaining proper hard goods and cylinder levels to prevent supply shortages.
- Administrative & Financial: Managing accounts receivable, including discussing past due accounts and collecting payments. I also ensure all paperwork is accurately completed, including costing and pricing.
Sales Account Management
Airgas
Northern New Jersey Area
03.2017 - 01.2019
- Execute sales plans, service existing customers, and prospect/obtain new accounts
- Establish customer relationships and develop knowledge of their company and site needs
- Prepare quotes, perform customer site audits, and make deliveries as needed
- Ensure that Accounts and their sites are in OSHA Compliance and make suggestions accordingly
- Utilize SAP software to prepare and submit weekly Sales Reports to District Manager
- Work alongside Airgas Specialists and my accounts to ensure we are providing the best service and information possible
Construction Technician
Airgas
Metro New York Area
09.2015 - 03.2017
- Visited current construction and prospect customers on site to assess needs and solutions
- Provided information regarding product lines, including Airgas’ Radnor products
- Worked with inside sales as well as other Account Managers to provide customer quotes and product information
- Prepared quotes and sales contracts for orders obtained
- Delivered orders direct to customers as needed
Loader
Airgas
Piscataway Plant, Piscataway, NJ
04.2013 - 09.2015
- Inspected cylinders prior to filling ensuring they were in compliance
- Used Forklift to off load and load trucks, following Safecor procedures, as per BOL’s to be shipped
- Followed “lock out tag” procedures for all cylinders that were not in compliance
Brickyard Manager
Progressive Brick
Rutherford, NJ
03.2006 - 08.2013
- Maintained and oversaw production and maintenance of the brick yard
- Interacted with customers daily taking orders, suggested materials and options based upon their project, and how to then safely install
- Picked orders for customers as well as oversaw and scheduled deliveries to sites
- Took inventory and placed material orders as needed, whilst maintaining inventory logs
- Managed staff of 5 ensuring they worked safely, were up to date on new products and assisted customers in a timely manner
Branch Manager
Spec Personnel
West Hartford, CT & Wayne, NJ
02.2002 - 01.2006
- Daily updating and maintaining internal client database daily
- Managed a team of recruiters responsible for all job applicant interviews and onboarding
- Worked directly with customers to ensure their personnel needs were met
- Managed multiple customer sites in our district, ensuring our staff was exceeding expectations
- Worked on obtaining new customer contracts by onsite visits and placing prospect calls
Education
Criminal Psychology
John Jay College
01-1999
Customer Service
Rutgers University
Information Technologies
Branford Tech College
01-2003
Skills
- Working knowledge of SAP, Microsoft Office, & Google Kite
- Superior customer service; effective at building and repairing customer relationships
- Strong organization skills allowing me to manage multiple priorities whilst meeting deadlines
- Managing a team and having a moral boosting presence, emphasizing productivity
- Strong Customer focus
- Certified: Forklift, Bucket Loader, Excavator Operator
- Sandler Sales Training – Attended in 2016 in Armonk, NY
Timeline
Counter Sales Associate
Airgas
01.2019 - Current
Sales Account Management
Airgas
03.2017 - 01.2019
Construction Technician
Airgas
09.2015 - 03.2017
Loader
Airgas
04.2013 - 09.2015
Brickyard Manager
Progressive Brick
03.2006 - 08.2013
Branch Manager
Spec Personnel
02.2002 - 01.2006
Customer Service
Rutgers University
Information Technologies
Branford Tech College
Criminal Psychology
John Jay College