Hector Rivera
Round Rock,TX
Summary
Experienced leader with strong diverse background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Real Estate Professional
Exp Realty
Austin, TX
08.2023 - Current
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Streamlined property listing processes to improve efficiency and reduce turnaround time.
- Provided market analysis and insights to guide clients in making informed real estate decisions.
- Developed comprehensive marketing strategies to promote listings across various platforms effectively.
- Generated leads for sales and rental properties through cold calls and referrals.
- Developed strong relationships with clients by consistently providing exceptional customer service and maintaining open lines of communication.
- Collaborated with attorneys, inspectors, and appraisers to ensure all necessary documentation was completed accurately and on time for successful closings.
- Successfully closed challenging transactions by employing creative problem-solving skills during negotiations while maintaining a professional demeanor under pressure.
- Provided expert guidance to first-time homebuyers throughout the entire buying process, ensuring a smooth and stress-free experience.
- Analyzed client financials to assess loan eligibility and risk factors
- Assisted clients in securing loans by providing personalized guidance and identifying suitable products.
- Optimized the use of CRM tools for efficient tracking of client interactions and loan pipeline management.
- Analyzed market trends to inform investment strategies and risk assessments.
- Met and collaborated with existing and prospective clients to ascertain financial goals and provide recommendations on investment solutions.
Deputy Constable Sergeant
Williamson County Constable's Office, Precinct 1
Round Rock, TX
09.2023 - 11.2024
- Managed operational priorities for deputy constables in Precinct 1, enforcing TCOLE standards to maintain law enforcement integrity.
- Managed evidence and seized property, ensuring compliance with Texas law and maintaining chain of custody.
- Managed the execution of court orders while meticulously documenting procedures and outcomes for accurate record-keeping.
- Engaged with legal experts and law enforcement to streamline processes for timely execution of court directives.
- Recognized for exceptional performance and promoted to sergeant within four months, reflecting strong dedication to responsibilities.
- Ensured meticulous accuracy in service reports and affidavits.
- Coordinated evidence transfers for courts and citizens.
- Led emergency response efforts during critical incidents, ensuring coordinated action among teams.
- Mentored junior officers, fostering professional growth through guidance and performance feedback.
- Assisted in the training of new recruits, sharing knowledge and expertise on law enforcement procedures.
Sergeant Supervisor- Child Abuse Unit
Austin Police Department
Austin, TX
04.2023 - 08.2023
- Managed comprehensive investigative processes for multi-victim cases, ensuring thorough direction from initial complaint through to prosecutorial presentation.
- Implemented streamlined evidence collection methods while ensuring strict adherence to chain of custody protocols.
- Gathered and analyzed physical and digital evidence, maintaining strict compliance with protocols.
- Conducted thorough investigations and prepared accurate reports for executive leadership, enhancing transparency and accountability.
- Facilitated training for junior detectives to enhance skills in evidence integrity and trauma-informed interviewing.
- Facilitated coordination with legal entities and agencies to establish strong prosecutable cases.
- Worked effectively in fast-paced environments.
- Exhibited strong personal responsibility to drive individual and team success.
Supervisor Sergeant - Professional Standards
Austin Police Department
Austin, TX
05.2022 - 04.2023
- Managed advanced evaluations of departmental policies and legal standards to ensure compliance with misconduct and integrity protocols.
- Analyzed compliance with Texas Occupations Code Chapter 1701 through audits, addressing deficiencies with targeted corrective measures.
- Executed data analysis to identify trends and patterns in performance metrics.
- Managed delivery of legal documents and collaborated with legal entities to ensure compliance during administrative proceedings.
- Developed and implemented body-worn camera protocols aimed at improving evidentiary transparency.
- Created comprehensive training resources and delivered instruction to ensure adherence to investigative best practices.
Prior Investigative & Supervisory Assignments
Austin Police Department
Austin, TX
01.2012 - 05.2022
- Managed night patrol operations for 12 officers, maintaining high performance levels and strict compliance with use of force regulations.
- Managed comprehensive investigations into robbery and financial crimes to facilitate successful prosecutions through meticulous evidence handling.
- Conducted thorough reviews of administrative records to enhance professional standards and support policy development for executive leadership.
- Cultivated in-depth expertise in Texas Penal Code and associated legal frameworks over 20+ years of dedicated service.
- Built strong cases through meticulous evidence collection and analysis.
- Delivered comprehensive reports and policy revisions to executive leadership.
- Maintained high standards of documentation accuracy and legal compliance.
- Guided officers through difficult situations, backing up teams onsite and advising on strategic decisions.
- Led community engagement initiatives to foster positive police-community relationships.
- Supervised daily patrol operations, ensuring compliance with departmental policies and procedures.
Education
Diploma - Business Micro Computer
Data Institute Business School
East Hartford, CTSkills
- Supervisory Oversight
- Bilingual: English / Spanish
- Records Management
- Team building and development
- Excellent communication
- Critical thinking
- Operations management
- Customer relationship management (CRM)
- Computer skills
Certification
- Real Estate Sales License - January 2025
- Master Peace Officer License - July 2005
- Leadership Development, FBI-LEEDA - October 2024
- Real Estate Investments Training - August 2023
- Professional Leadership Development Training - 1998
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Accomplishments
- Supervised team of 16 Detectives members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
GoHighLevel
Mac OS
Microsoft Suite
Timeline
Deputy Constable Sergeant
Williamson County Constable's Office, Precinct 1
09.2023 - 11.2024
Real Estate Professional
Exp Realty
08.2023 - Current
Sergeant Supervisor- Child Abuse Unit
Austin Police Department
04.2023 - 08.2023
Supervisor Sergeant - Professional Standards
Austin Police Department
05.2022 - 04.2023
Prior Investigative & Supervisory Assignments
Austin Police Department
01.2012 - 05.2022
Diploma - Business Micro Computer
Data Institute Business School