Hector Rodriguez
Oklahoma City,OK
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Homeland Supermarkets
06.2021 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Zone Manager
Paradies Lagardere Airport Retail Shops
05.2019 - 06.2021
- Analyzed and improved performance across zone using sales metrics and performance reports.
- Increased profit margin Number% through inventory control, cost control and increased route productivity.
- Developed reports of zone performance and presented data to upper management.
- Considered and approved policies to support company initiatives and overall performance.
Education
Master Of Business Administration - Management Science
University of Phoenix
San Juan, Puerto Rico 1997
Bachelor Of Arts - Political Science And Government
Purdue University
West Lafayette, IN1993
High School Diploma - General Studies
Ana Toque High School
Humacao, Puerto Rico 05.1989
Skills
- Human Resource Policies
- Budget Controls
- Process Development and Streamlining
- Employee Scheduling
- Retail Effectiveness
- Customer Service
- Staff Management
- Coaching and Mentoring
- Transaction Processing
- Sales Strategies
- Business Growth Initiatives
- Desktops, Laptops and Mobile Devices
- Records Organization and Management
- Store Opening and Closing
- Assignment Delegation
- Waste Management and Reduction
- Answering Customer Questions
- Database Management
- Vendor Management
- Retail Operations
- Corrective Actions
- Mathematical Calculation and Reasoning
- Performance Monitoring and Evaluation
- Order Management
- Time Management
- Regulatory Compliance
- Operations Oversight
- Manage Operations
- POS Systems Operations
- Pricing and Markdowns
- Stock Rotation
- Inventory Tracking and Management
- Business Leadership
- Records Maintenance
- P&L Administration
- Shrink Minimization
- Customer Inquiry Response
- Strategic Merchandising
- Issue Resolution
- Incident Reports
- Oversee Administrative Functions
- Management Training
- Customer Service Management
- Customer Relations
- New Hire Training
- Leadership
- Attention to Detail
- Shoplifter Detention
- Policy Development and Enforcement
- Verbal and Written Communication
- Stock Management
- Cash Auditing
- Database Maintenance
- Inventory Control
- Staff Supervision
- Inventory Counting
Certification
- Food Safety Training - Summer 2022
- Certified Food Safety Manager, Company Name - Timeframe
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Homeland Supermarkets
06.2021 - Current
Zone Manager
Paradies Lagardere Airport Retail Shops
05.2019 - 06.2021
Master Of Business Administration - Management Science
University of Phoenix
Bachelor Of Arts - Political Science And Government
Purdue University
High School Diploma - General Studies
Ana Toque High School
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