Hector Rodriguez
Cape coral,Florida
Summary
Determined Quality Assurance Specialist with dedication to quality and accuracy. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills.
Overview
22
22
years of professional experience
Work History
Quality Assurance Specialist
Palmetto Solar
08.2022 - Current
- Inspected installations and compared against standards to meet regulatory requirements.
- Communicated between install crew, install managers to ensure corrections would be addressed.
- Assisted with day of installation calls to address install crews' concerns and find a timely solution.
Origination Specialist
Palmetto Solar
08.2021 - 08.2022
- Assisted with processing contracts and ensuring we have all provided signatures from customers while also ensuring all information was correct.
- Collected, arranged, and input information into database system.
- Consistently hit goals to ensure we as a department hit out goals in sales as well.
Customer service /peer advisor
Asurion. Cape
04.2008 - 08.2021
- Introduce our new services and achieving sales
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
Customer Service Cashier
711
10.2007 - 06.2008
- Assisted customers with their purchases as well as cleaned and resupply the store
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Sales rep
Waterproofing
07.2007 - 11.2007
- Make outbound calls to book appointments with our techs to help customers waterproof their basements
Customer service representative
CallTech
06.2003 - 10.2005
- Assist customers with their dial up internet and deliver accounts.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Fork lift operator
Roofing And Sidings
06.2002 - 10.2002
- Unload delivery trucks and provide customers with their orders as well as assist with deliveries
Customer service representative
Dairy queen. Cape
07.2001 - 09.2001
- Provide customers with their orders and clean the store
Education
High School Diploma -
Mariner high school
Cape coral, FloridaSkills
- Creative
- Team player
- Computer Savvy
- Able to adapt to changing
- Environments
- Bilingual
- Positive
- Able to share strengths/ opportunities with team players
- While also being aware of personalities
- Observant
Timeline
Quality Assurance Specialist
Palmetto Solar
08.2022 - Current
Origination Specialist
Palmetto Solar
08.2021 - 08.2022
Customer service /peer advisor
Asurion. Cape
04.2008 - 08.2021
Customer Service Cashier
711
10.2007 - 06.2008
Sales rep
Waterproofing
07.2007 - 11.2007
Customer service representative
CallTech
06.2003 - 10.2005
Fork lift operator
Roofing And Sidings
06.2002 - 10.2002
Customer service representative
Dairy queen. Cape
07.2001 - 09.2001
High School Diploma -
Mariner high school
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