Hector Rodriguez Figueroa
Lincoln Park
Summary
Experienced retail leader with 12+ years of expertise in store management, loss prevention, and customer service. Demonstrated success in boosting sales growth, leading high-performing teams, and ensuring adherence to company policies. Skilled in inventory control, staff training, and merchandising. Seeking new opportunities for professional growth and exciting challenges in the industry.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Person In Charge Lead
BJ's Wholesale Club
09.2021 - 12.2024
- Oversaw daily operations, including inventory management, scheduling, and customer service
- Designed and implemented merchandising strategies to drive sales
- Ensured compliance with safety regulations and cleanliness standards
- Managed a team of 140 employees, providing leadership and guidance
- Worked with management team to implement proper division of responsibilities
- Acted as Club Manager in their absence
Store Manager / Loss Prevention Specialist
Journeys
03.2017 - 09.2021
- Directed store operations: sales, customer service, inventory management, and staffing
- Led a team of 40 employees with training, coaching, and evaluations
- Analyzed sales data and implemented strategies for profitability improvement
- Conducted regular audits for inventory and cash-handling accuracy
- Recognized with Audit Excellence and Sales awards for outstanding performance
Store Manager
Zumiez
03.2012 - 01.2017
- Managed store operations, focusing on sales, customer service, and inventory
- Executed marketing campaigns to enhance brand awareness
- Collaborated with corporate on product assortment decisions
- Evaluated staff performance, providing constructive feedback
Education
Associate's Degree - Humanities and Social Science
Rockland Community College
Suffern, NY 08.2003 - 06.2005
Skills
- Loss Prevention
- Inventory Control
- Staff Training & Development
- Merchandising
- Schedule Management
- Forklift & Pallet Jack Operation
- Team management
- Customer service
Certification
Forklift Certification
Awards
- Audit Excellence Award, Journeys, 06/01/19, Achieved shrink under 0.04%.
- $1 Million Dollar Club Award, Journeys, 03/01/19, Surpassed $1M in sales in a fiscal year.
Timeline
Person In Charge Lead
BJ's Wholesale Club
09.2021 - 12.2024
Store Manager / Loss Prevention Specialist
Journeys
03.2017 - 09.2021
Store Manager
Zumiez
03.2012 - 01.2017
Associate's Degree - Humanities and Social Science
Rockland Community College
08.2003 - 06.2005
Forklift Certification
Loss Prevention Qualification
CPR Certification
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