Kiandra Hazlewood
Thornton,CO
Summary
Encouraging manager with 25 years of exceptional customer service. Talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
26
26
years of professional experience
Work History
Service Coordinator/Person in Charge
Albertsons/Safeway
06.2023 - 09.2024
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Assessed customer needs and developed solutions to meet needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
General Manager
Elements Massage
03.2022 - 06.2023
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Maintained front desk workstation by keeping it clean and organized.
- Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
- Enhanced team performance with regular motivational meetings and constructive feedback, leading to more cohesive and efficient team.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Administrative Assistant
Orchard Town Center Management Office
01.2019 - 03.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
Office Coordinator
Airvac Services Inc
01.2014 - 12.2018
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Reconciled account files and produced monthly reports.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Monitored office supplies by checking inventory and placing orders.
- Enhanced communication flow within office by serving as central point of contact.
Salon Manager
Antoine Du Chez Salons and Day Spa
02.1999 - 12.2017
- Managed cash flow, business transactions, banking, and accounting processes.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Scheduled employees to maintain adequate coverage during business hours.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Collaborated with stylists to ensure high-quality services were provided consistently across all appointments.
- Boosted sales of beauty products by creating attractive displays and offering personalized recommendations based on client needs.
- Streamlined appointment scheduling for increased efficiency and client convenience.
- Boosted revenue through cross-selling additional products like premium hair care items or styling tools during appointments.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
Education
Associate of Science - Atmospheric Sciences And Meteorology
Metropolitan State University of Denver
Denver, COHigh School Diploma -
Belleview Christian Prep
Westminster, CO06.1999
Skills
- Team Leadership
- Time Management
- Complex Problem-Solving
- Staff Training and Development
- Operations Management
- Staff Development
- Schedule Preparation
- Client satisfaction
- Marketing initiatives
- Appointment Scheduling
- Product Promotion
- Revenue Growth
- Loss Prevention
- Data Entry
- Microsoft Excel
- Complaint resolution
- Microsoft Outlook
- Follow-up skills
- Building rapport
Timeline
Service Coordinator/Person in Charge
Albertsons/Safeway
06.2023 - 09.2024
General Manager
Elements Massage
03.2022 - 06.2023
Administrative Assistant
Orchard Town Center Management Office
01.2019 - 03.2023
Office Coordinator
Airvac Services Inc
01.2014 - 12.2018
Salon Manager
Antoine Du Chez Salons and Day Spa
02.1999 - 12.2017
Associate of Science - Atmospheric Sciences And Meteorology
Metropolitan State University of Denver
High School Diploma -
Belleview Christian Prep
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