Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Kelli A. Motyka

Summary

Seeking new career opportunity utilizing my experience and skills in fields of customer service, insurance, clerical, networking & computer systems.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

35
35
years of professional experience

Work History

Customer Service Representative 3 - Remote

Albertsons/Safeway
02.2014 - Current
  • Take calls from Safeway customers from all over the country and assist them with various issues that they have in the stores, with club cards, fuel points and online using the For You program, gift card balances, gift card orders, gift card order payments, gift card emails, ecommerce, supervisor calls & pharmacy hotline calls via Salesforce, Client Line, Service Now & Omnichannel software.
  • As well as work on special projects to assist with company needs
  • Take detailed documentation and specifically code complaints, compliments, product requests for the customers, stores, employees and management
  • Correct various house holding issues that cause system problems for the customers in relation to their club cards and the For You program
  • Resolve issues regarding gift cards, gift card orders & payments
  • Take detailed documentation for Pharmacy related issues involving narcotics
  • Document & resolve issues that could not be resolved by agents & required a supervisor
  • Assistance with updating employee time off
  • Monitoring team employee calls for reporting
  • Assist customers with various issues regarding the For You website such as logins, how to add coupons and personalized deals to their club cards, computer troubleshooting
  • Make informed decisions on customer refunds for items that do not scan properly or offers that do not work properly during their transactions and applying discounts for future transactions to their accounts accordingly
  • Give detailed explanations of the fuel points program as well as making adjustments to their fuel points and gas rewards when necessary
  • Provide gift card balances of own brand gift cards, take bulk gift card orders & payments
  • During Covid pandemic, scheduled patients for vaccines with pharmacies following HIPAA guidelines
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Housekeeper

Benchmark Assisted Living, LLC
09.2013 - 11.2013
  • General cleaning of residents rooms and all areas of the community including the Alzheimer's residents unit
  • Assist with other duties in the community such as resident care, residents pet care, supplies and maintenance
  • Consistent use of customer service with residents, their family members and visitors
  • Keep up to date with all state in-service requirements

Wholesale Merchandise Assistant

Norcross Madagascar Minerals
09.2010 - 11.2013
  • Temporary position to help at the East Coast Gem, Mineral & Fossil Show
  • Assisted with customers, wrapping, packing, unpacking, sorting and straightening of displays

Data Center Computer Operator

Friendly's Ice Cream Corporation
04.2000 - 03.2008
  • Computer Operator responsible for monitoring 50 network servers to insure that all company related Unix and Windows programs are running successfully
  • Also required to monitor and run per request control sheets submitted from departments via Maestro Workstation
  • Responsible for monitoring tape back ups of company data through OpenView Storage Data Protector Manager
  • Print Restaurant, Non-Exempt, Exempt and Accounts Payable checks for the company
  • Troubleshooting some issues with hardware and software or placing calls to the appropriate technicians
  • In addition make calls to various companies regarding problems with systems of all types that would normally be handled by a help desk or company technician
  • From time to time help with configuring firewalls, PC & laptop set ups for company employees & restaurants

Supervisor/Customer Service/Sales Representative

Sunshine Art Studios, Inc.
08.1999 - 12.1999
  • Night supervisor as needed, of the customer service team; customer service and sales for greeting card orders and overseeing remakes due to errors by representatives, printing and shipping

Claims Representative

Olsten Health Services Corp.
10.1997 - 12.1998
  • Processed Third Party home health care and medical equipment claims, customer service for service providers and special projects for Olsten Networks providers

PPO/GHI Coordinator/Medicare Secondary Payer Analyst

Unicare Insurance
04.1995 - 09.1997
  • Acted as liaison between Unicare and its many PPO networks, assisting to solve issues for sales offices and examiners regarding the networks
  • Also trained examiners on the GHI superimposed product
  • Was responsible for examining, paying and reporting on claims for which Medicare had accidentally paid as the primary carrier

Claims Examiner/Receptionist/Clerical

Mass Mutual Insurance Co.
04.1990 - 04.1995
  • Processed and paid medical and dental claims for group policies, as well as, customer service for insured employees and their dependents regarding claims and benefits
  • Duties also included reception, general office work, which entailed answering and directing all incoming calls, sorting mail and other general clerical functions

Education

Diploma - COMPUTER ELECTRONICS

Porter and Chester Institute
Chicopee, MA
01.2000

INTERNSHIP -

Forbes Development, Inc.
East Longmeadow, MA
01.2000

Certification -

Central Travel School
Springfield, MA
01.1990

Graduated -

Minnechaug Regional High School
Wilbraham, MA
01.1987

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Animal Care
  • Payment processing
  • HIPAA

Interests

Animals-Domestic & wild, concert attending, hiking, travel, photography & epoxy resin art

  • I like working with my hands and fixing things
  • I enjoy helping others and giving back to the community
  • Music
  • Volunteer Work
  • Getting involved in local advocacy groups to promote positive change in the community
  • Offering time and support to shelters for animals

Timeline

Customer Service Representative 3 - Remote

Albertsons/Safeway
02.2014 - Current

Housekeeper

Benchmark Assisted Living, LLC
09.2013 - 11.2013

Wholesale Merchandise Assistant

Norcross Madagascar Minerals
09.2010 - 11.2013

Data Center Computer Operator

Friendly's Ice Cream Corporation
04.2000 - 03.2008

Supervisor/Customer Service/Sales Representative

Sunshine Art Studios, Inc.
08.1999 - 12.1999

Claims Representative

Olsten Health Services Corp.
10.1997 - 12.1998

PPO/GHI Coordinator/Medicare Secondary Payer Analyst

Unicare Insurance
04.1995 - 09.1997

Claims Examiner/Receptionist/Clerical

Mass Mutual Insurance Co.
04.1990 - 04.1995

INTERNSHIP -

Forbes Development, Inc.

Certification -

Central Travel School

Graduated -

Minnechaug Regional High School

Diploma - COMPUTER ELECTRONICS

Porter and Chester Institute

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Kelli A. Motyka