Hector Romero
Brandon,FL
Summary
Adept at driving Medicare enrollment growth, I leveraged negotiation and public speaking skills at Ultimate Health Plans to enhance customer engagement and streamline enrollment processes. Excelled in creating impactful presentations and maintaining confidentiality, significantly improving client satisfaction and operational efficiency without exceeding a 55-word limit.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medicare Enrollment Specialist
Ultimate Health Plans
Oldsmar, FL
05.2024 - Current
- Developed and implemented procedures for ensuring accuracy in Medicare enrollment applications.
- Created and maintained a database to track enrollment status of applicants.
- Reviewed applications to verify accuracy and completeness of information provided.
- Provided detailed explanations of Medicare benefits, services, and coverage options to customers.
- Researched customer inquiries regarding eligibility for Medicare programs.
- Conducted outreach activities to educate potential enrollees about available plans and programs.
- Responded to customer inquiries related to their enrollment status or other issues.
- Interpreted federal regulations regarding Medicare eligibility requirements and communicated them clearly to customers.
- Adhered strictly to all HIPAA privacy rules when handling confidential patient information.
Medicare Sales Representative
Florida Blue BCBS
Tampa, Florida
09.2023 - 04.2024
- Developed sales strategies to target new customers and retain existing clients.
- Conducted initial customer screenings to determine eligibility for Medicare health plans.
- Identified customer needs and recommended appropriate coverage options.
- Maintained detailed records of customer interactions including contact information, preferences, requests and feedback.
- Attended conferences, seminars and workshops related to Medicare products or services.
- Participated in promotional events to generate leads by distributing marketing materials and educating attendees on available plans.
- Followed up with prospective customers via telephone or email regarding their interest in enrolling in a Medicare plan.
- Traveled throughout assigned territory and directly collaborated with community-based organizations to obtain referrals.
- Interacted with senior population and conducted presentations at churches, centers and homes to sell and promote Medicare products.
Medicare Sales Agent
WellCare
Ocala, Floridq
03.2023 - 08.2023
- Developed and implemented sales strategies to increase Medicare enrollment.
- Conducted extensive market research to identify potential customers.
- Analyzed customer data and identified trends in the Medicare market.
- Coordinated events, seminars, and workshops to promote Medicare products.
- Assisted customers with selecting appropriate plans based on their needs.
- Resolved customer complaints quickly and professionally.
- Attended trade shows, conferences, and other networking events related to healthcare benefits.
- Generated leads through cold calling prospective clients for Medicare services.
- Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
Medicare Sales Representative
Elevance -Freedom Health
Ocala, Florida
10.2020 - 02.2023
- Provided information and answered questions about Medicare health insurance plans to potential customers.
- Developed sales strategies to target new customers and retain existing clients.
- Conducted initial customer screenings to determine eligibility for Medicare health plans.
- Assisted customers with enrollment processes by completing paperwork, submitting applications and collecting payments.
- Collaborated with medical providers, hospitals, physicians and other healthcare professionals to build relationships and increase sales volume.
- Attended conferences, seminars and workshops related to Medicare products or services.
- Participated in promotional events to generate leads by distributing marketing materials and educating attendees on available plans.
- Traveled throughout assigned territory and directly collaborated with community-based organizations to obtain referrals.
- Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
Medicare Coordinator
United Healthcare
Tampa, FL
03.2014 - 10.2019
- Provided customer service to Medicare beneficiaries, responding to inquiries regarding their benefits.
- Conducted outreach activities to educate communities about available Medicare options and resources.
- Ensured that all documents related to beneficiary eligibility were kept confidential according to HIPAA guidelines.
- Responded to member questions regarding plan benefits and provisions.
- Provided beneficiaries with information about plan benefits and eligibility determinations.
- Collaborated with clinical and administrative staff to meet patient needs.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
Education
Bachelor of Arts -
Mercy College
Dobbs Ferry, NYSkills
- Negotiation
- Documentation
- Organization
- Objection handling
- Enrollment processing
- Strong presentation skills
- Cold calling expertise
- Group presentation
- Reports Generation
- Applicant engagement
- Documentation and paperwork
- Multitasking
- Confidentiality Practices
- Fraud Detection
- Presentation Skills
- Customer Service
- Conflict Resolution
- Problem-solving aptitude
- Public Speaking
- Community Outreach
- Time management abilities
Affiliations
US Coast Guard Aux at ST. Peterburgh Station Florida
Languages
Spanish
Native/ Bilingual
Certification
Health 2-40
Timeline
Medicare Enrollment Specialist
Ultimate Health Plans
05.2024 - Current
Medicare Sales Representative
Florida Blue BCBS
09.2023 - 04.2024
Medicare Sales Agent
WellCare
03.2023 - 08.2023
Medicare Sales Representative
Elevance -Freedom Health
10.2020 - 02.2023
Medicare Coordinator
United Healthcare
03.2014 - 10.2019
Health 2-40
Bachelor of Arts -
Mercy College
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