Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Hector Salas

Phoenix,AZ

Summary

Skilled Process Guide with broad experience in managing and improving complex processes. Strengths lie in problem-solving, project management, and team leadership skills. Known for successfully implementing operational improvements that increase efficiency and enhance quality. Have consistently made significant impacts on previous workplaces through innovative process enhancements.

Overview

1
1
year of professional experience

Work History

Process Guide

Amazon
Phoenix, AZ
08.2023 - Current
  • Experince in being a Super User going on a little over half a year.
  • Created process maps to identify improvement opportunities.
  • Identified areas of process improvement and recommended solutions.
  • Performed root cause analysis on production issues and identified corrective actions.
  • Trained personnel on newly implemented processes or updated existing ones.
  • Monitored progress of workflows against established timelines and deadlines.
  • Communicated effectively with staff at all levels regarding process updates.
  • Monitored employee productivity to provide constructive feedback and coaching.

Education

High School Diploma -

Maryvale High School
Phoenix, AZ
05-2023

Skills

  • Coaching and Mentoring
  • Workflow Optimization
  • Staff Management
  • Strategic Planning
  • Data Analytics
  • Processes and procedures
  • Staff Discipline
  • Training and mentoring

Accomplishments

  • Graduated with a degree in Marketing and Business Management
  • Have a year worth of experience in computer science

Languages

English
Professional
American Sign Language
Limited

Timeline

Process Guide

Amazon
08.2023 - Current

High School Diploma -

Maryvale High School

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Hector Salas