HECTOR SANTIAGO
Allied Universal Security Services
Santa Clara,CA
1
Certification
4
years of professional experience
Customer-focused professional with 8+ years of customer service experience and 1.5 years of security. Exceptional communicator who builds genuine connections with guest and team members to gain trust, but still hold myself to a professional standard to make sure im at my best when it comes to representing a company. I have a passion to keep a positive attitude to ensure a healthy and welcoming atmosphere. Very observant and detail oriented when keeping people safe. Im confident to say that im dependable and consistent to make sure I always deliver when completing task.
Work History
SECURITY GUARD
8 Months- Conducted regular patrols to identify and address potential security risks.
- Welcomed staff, guests, vendors, and contractors at the facility entrance.
- Handled situations with vagrants and practiced a lot of deescalation and kept altercations to a minimum.
- Monitored surveillance cameras and responded to suspicious activity.
- Wrote and typed incident reports and gave clear pass downs to my reliefs.
- Helped with concierge task and made sure guest reach satisfaction.
- Assisted visitors and staff with directions while maintaining professional customer service.
Security Specialist/ Asset Protection
1 Year 1 Month- Ensured safety for both guest and fellow team members.
- Created welcoming experiences for guest with greetings and exceptional customer service.
- Monitored and reviewed video surveillance with sharp attention to detail.
- Once promoted, I collaborated with members from security to reduce incidents, theft, internal theft, and shrink.
- Detained and conducted investigations on shop lifters going along company policy and guidelines.
- Worked under busy and extreme conditions while utilizing deescalation techniques.
- Documented and wrote detailed reports on all incidents.
- Trained associates on security procedures, and practical measures to prevent theft and shrink.
- Initiated meetings with sales associates and fellow managers on internal theft and shoplifters.
BAY HOST
2 Years 1 Month- Always showed my guest respect and full attention when serving.
- Took food and drink orders from patrons utilizing POS system.
- Practiced safe alcohol procedures, checking identification and monitoring guests for overconsumption.
- Delivered food and drinks along with instructing how to swing a golf club for beginners.
- Provided guest with tours of their section and clarifying rules and procedures.
Education
HIGH SCHOOL DIPLOMA
Skills
Customer Service
Problem Solving
Critical Thinking
Surveillance
Administrative
Reliability
Communication
Responsibility
Collaborative
Leader
Certification
CPR FIRST AID, Guard Card, Powers to Arrest, Appropriate Use of Force
Timeline
SECURITY GUARD
Allied Universal Security Services
02.2026 - CurrentRead More
Security Specialist/ Asset Protection
Target
12.2024 - 01.2026Read More
BAY HOST
Top Golf
10.2022 - 11.2024Read More
Wilcox High School
HIGH SCHOOL DIPLOMA
Read More