Summary
Overview
Work History
Education
Skills
Timeline
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HECTOR SOUZA

Fontana,CA

Summary

Motivated and goal-driven individual with a strong work ethic gained from years at In-N-Out. Sports background has refined teamwork skills, promoting accountability and goal attainment. Committed to cultivating a collaborative environment for surpassing expectations collectively.

Experienced with team supervision, operational efficiency, and staff training. Utilizes strong leadership to maintain productivity and morale. Track record of implementing effective processes and adapting to changing needs.

Overview

9
9
years of professional experience

Work History

Shift Leader

In N Out
01.2016 - Current
  • This was my first and current job, I started at 16 and have gained useful skills and a strong work ethic through this company. I worked my way up from getting used to taking care of the customer and gaining good customer service to preparing and cooking the food at a high pace without compromising quality. I was able to assist in opening a store in 2019 which allowed me to work with different types of managers and this is where i began to learn more of the business side of the company rather than just day to day operation. Currently I’m a shift leader and have been for almost a year. This has shown me how to run a shift while having everything run efficient and keeping high sales.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Barback/Bartender

Yaamava Resort and Casino
01.2023 - 01.2024
  • I started off as a barback in the high limit rooms for the casino and was able to become a bartender within 6 months. As a barback we had to keep everything stocked and kept the bar up to a high standard because we were audited by Forbes. Once my six months were up I studied and applied as a bartender in the same department. As a bartender our job became centered toward the customer where i gained better customer service and hospitality.
  • Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
  • Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
  • Assisted with training new barbacks, sharing knowledge of bar operations and best practices, resulting in a more efficient team.
  • Greeted customers and provided friendly, knowledgeable service.

Sales Expert

24 Hour Fitness
01.2020 - 01.2022
  • As a sales expert i was responsible for selling memberships and personal training. This job helped me develop my ability in sales by catering to the customer and having it make the most sense in order for them to purchase a membership or personal training.
  • Exceeded sales targets consistently by identifying new opportunities and successfully closing deals.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Averaged over 50 calls per shift.
  • Improved overall customer satisfaction by providing exceptional service and addressing concerns promptly.

Education

Associate of Applied Science - Kinesiology

Chaffey College

High School -

Jurupa Hills High School
Fontana
01.2017

Skills

  • Fluent in two languages
  • Organization and time management
  • Responsive to new challenges
  • Cash handling
  • Flexible schedule
  • Customer service management
  • Sales expertise
  • Staff training and development
  • Basic mixology
  • Attention to detail
  • Objection handling
  • Prospecting skills

Timeline

Barback/Bartender

Yaamava Resort and Casino
01.2023 - 01.2024

Sales Expert

24 Hour Fitness
01.2020 - 01.2022

Shift Leader

In N Out
01.2016 - Current

Associate of Applied Science - Kinesiology

Chaffey College

High School -

Jurupa Hills High School

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HECTOR SOUZA