Francis Harris
Lakeland,FL
Summary
Detail oriented Finance major with hands on billing experience, accounts payable, and accounts receivable. Proved ability to review financial data accurately, identify discrepancies, and maintain compliance with policies and regulations. Seeking an entry level auditing role to apply analytical skills, attention to detail, and ethical judgement in a professional audit environment.
Overview
2026
2026
years of professional experience
Work History
Server Shift Leader
Sushi Masa
2023 - Current
- Supervised daily operations to ensure efficient service and adherence to quality standards.
- Collaborated with kitchen staff to streamline communication and improve order accuracy.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Billing Clerk
R&L Carriers
2022 - 2023
- Processed billing invoices with accuracy and attention to detail.
- Executed billing tasks and recorded information in company databases.
- Verified accuracy of billing data and corrected discrepancies.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
- Collaborated with team members to streamline invoicing procedures for increased efficiency.
- Maintained records of financial transactions using industry-standard software systems.
Customer Care Agent
Publix Supermarkets
2019 - 2020
- Resolved customer inquiries efficiently, ensuring satisfaction and loyalty.
- Collaborated with team members to enhance the overall customer experience.
- Adhered strictly to data protection guidelines, ensuring that the confidential information of customers was treated with utmost respect and diligence throughout all interactions.
- Improved first-call resolution rates through thorough research of complex cases before escalating them to higher-level support teams.
- Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
- Built rapport with clients, resulting in increased customer loyalty and positive feedback.
Inside Sales Representative
HD Supply White Cap
2016 - 2019
- Developed strong customer relationships to drive repeat business and enhance client retention.
- Utilized CRM software to track sales activities and manage customer interactions effectively.
- Developed and maintained relationships with key accounts to enhance customer satisfaction and loyalty.
- Implemented process improvements that increased efficiency in order processing and customer follow-up.
- Conducted regular follow-ups with clients to ensure satisfaction and identify potential upsell opportunities, maintaining a high retention rate.
- Collaborated with cross-functional teams to optimize product offerings and address customer needs.
Education
Associate of Science - Finance
Polk State College
Winter Haven, FL05-2027
Skills
- Experienced with Microsoft Office applications
- Data report creation
- Effective problem resolution
- Thorough quality assurance
- Proficient in handling multiple tasks
- Dependable performance
- Accounts receivable processing
- Accurate data entry
- Invoice processing
- Accounts payable processing
- Financial account reconciliation
- Fluent in two languages
Languages
Spanish
Native or Bilingual
Timeline
Server Shift Leader
Sushi Masa
2023 - Current
Billing Clerk
R&L Carriers
2022 - 2023
Customer Care Agent
Publix Supermarkets
2019 - 2020
Inside Sales Representative
HD Supply White Cap
2016 - 2019
Associate of Science - Finance
Polk State College