Hector Trinidad
General Manager
New York,NY
Summary
Customer-oriented General Manager with Number years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
General Manager
Made In Puerto Rico Latin Cuisine Restaurant
The Bronx, NY
03.2020 - Current
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Trained new employees on proper protocols and customer service standards.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
General Manager
Lexa Bar & Garden
The Bronx, NY
04.2014 - 03.2020
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Formulated policies and procedures to streamline operations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Sales Consultant
Century 21 Future Homes Realty
The Bronx, NY
09.2001 - 02.2014
- Created detailed sales presentations to communicate product features and market data.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Increased overall revenue Number% from Type sales through effective salesmanship and great negotiation skills.
- Followed up with existing customers to provide additional support and address concerns.
- Retained consistent client base by conducting market research to develop brand strategy.
Education
Diploma - Computer And Information Sciences
Fernando Callejo
Puerto Rico 09.1996 - 06.1999
Certificate - Bank Teller
Cashier Training Institute
New York, NY 04.2001 - 05.2001
Skills
Performance improvement
undefinedTimeline
General Manager
Made In Puerto Rico Latin Cuisine Restaurant
03.2020 - Current
General Manager
Lexa Bar & Garden
04.2014 - 03.2020
Sales Consultant
Century 21 Future Homes Realty
09.2001 - 02.2014
Certificate - Bank Teller
Cashier Training Institute
04.2001 - 05.2001
Diploma - Computer And Information Sciences
Fernando Callejo
09.1996 - 06.1999
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