Hector Valencia
Cathedral City,CA
Summary
Dynamic security professional with a proven track record at Allied Universal Security Services, excelling in incident reporting and CCTV surveillance. Recognized for enhancing safety protocols and delivering exceptional customer service. Detail-oriented and adaptable, I effectively managed high-pressure situations while ensuring a welcoming environment for all guests.
Overview
2026
2026
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Palm Desert, CA
11.2021 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Line Cook
Dave Hot Chicken
Rancho Mirage, CA
01.2021 - 10.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Front of House Employee
McDonald's Restaurant
Cathedral City, CA
2019 - 2021
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Education
Rancho Mirage High School
Rancho Mirage, CA06.2021
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Detail-oriented
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Security Officer
Allied Universal Security Services
11.2021 - Current
Line Cook
Dave Hot Chicken
01.2021 - 10.2021
Front of House Employee
McDonald's Restaurant
2019 - 2021
Rancho Mirage High School