Hector Vasquez
Silver Spring,Maryland
Summary
Committed professional with over 5 years of experience in team supervision and conflict resolution within educational settings. Expertise in activity planning and individualized support enhances positive child development. Bilingual and adaptable, fostering a safe environment while achieving team and organizational objectives.
Overview
2
2
Languages
1
1
Certification
8
8
years of professional experience
Work History
Guest Services Supervisor
Live Nation
Silver Spring, MD
10.2022 - Current
- Led guest service team to deliver exceptional visitor experiences.
- Developed and delivered staff training on guest interaction and conflict resolution.
- Resolved guest inquiries and complaints with professionalism and empathy.
- Evaluated staff performance to uphold consistently high service standards.
- Interacted with guests on a daily basis providing friendly service while addressing their needs efficiently.
Guest Service Staff Member
Live Nation
Silver Spring, MD
10.2022 - 05.2023
- Ticket Taker, Welcomed guests and provided information about events and venue services.
- Provided exceptional customer service and support to enhance guest experiences.
- Monitored lobby area to ensure cleanliness and comfort for guests at all times.
Teacher's Assistant
The Arc Montgomery County
Silver Spring, MD
08.2021 - 10.2022
- Support lead teachers in classrooms serving children ages 4–7 with special health care needs.
- Reinforce classroom lessons and assist children with individual and group activities.
- Provide individualized support based on students’ needs and classroom plans.
- Help maintain a safe, welcoming, and structured learning environment.
- Collaborate with teachers and staff to support daily classroom operations and student development.
- Assist with additional program and classroom responsibilities as needed.
Group Leader
Kids After Hours
Bethesda, Maryland
10.2018 - 06.2021
- Supervised children while maintaining a safe, positive, and engaging environment.
- Supervised staff and volunteers during after-school programs and activities.
- Coordinated schedules and ensured adequate staffing for all program sessions.
- Planned, prepared, and facilitated age-appropriate activities for children.
- Worked collaboratively with staff to meet program goals and address children’s needs.
- Supported individual child care plans and provided one-on-one assistance when needed.
- Assisted with the development and implementation of daily after-school programming.
Education
Springbrook High School
Silver Spring, MarylandSkills
- Guest engagement
- Customer relationship management
- Service excellence
- Conflict resolution
- De-escalation
- Staff training
- Team supervision
- Situational awareness
- Organizational skills
- Critical thinking
- Communication skills
Languages
English
Professional
Spanish
Professional
Certification
- HSI CPR/First Aid
- Class Completed 7/28/26-7/28
Timeline
Guest Services Supervisor
Live Nation
10.2022 - Current
Guest Service Staff Member
Live Nation
10.2022 - 05.2023
Teacher's Assistant
The Arc Montgomery County
08.2021 - 10.2022
Group Leader
Kids After Hours
10.2018 - 06.2021
Springbrook High School