LASHAWNDA SMITH
Washington,DC
Summary
Dynamic administrative professional with extensive experience in guest services and event coordination. Known for enhancing guest satisfaction through effective team supervision and streamlined operations, while maintaining a focus on accuracy and reliability in all customer interactions.
Overview
31
31
years of professional experience
Work History
Guest Services Supervisor
Washington Commanders
06.2023 - Current
- Supervise guest services team during events to ensure smooth operations.
- Manage guest inquiries and resolved issues promptly and professionally.
- Handle escalated customer complaints and disputes professionally and within company guidelines.
- Coordinate guest experience initiatives to enhance fan satisfaction and engagement.
- Collaborate with security team to maintain a safe environment for guests.
- Oversee ticketing processes to ensure accurate distribution and entry management.
- Assist in managing lines effectively by directing guests to appropriate entry points.
- Monitor staffing levels to ensure sufficient personnel were available for guest services.
- Perform various guest services duties, including supporting special events.
- Ensure cleanliness of guest services stations by regularly tidying and organizing materials.
- Organize promotional materials and giveaways to enhance guest experience on game day.
- Notify management of team member issues to facilitate appropriate corrective actions.
Staff Assistant
United States Senate
03.1995 - 10.2024
- Prepared agendas for senior management meetings; coordinated office operations and communications for legislative staff.
- Managed schedules and appointments for key Senate officials.
- Coordinated international and domestic travel arrangements and itineraries for Members and staff to support legislative activities.
- Organized meetings, briefings, and events for Senate committees to ensure effective communication and collaboration.
- Maintained records and files in compliance with Senate standards.
- Processed official and tourist passports for Members of Congress, their staff and family members.
- Prepared documents such as memos, letters, invoices, reports and other materials for distribution.
- Greeted clients, answered phones and provided customer service assistance.
- Oversaw office preparedness for emergency situations.
Education
High School Diploma -
McKinley Technical High School
Washington06-1988
Some College (No Degree) -
Prince George's Community College
Upper Marlboro, MDSkills
- Guest engagement
- Event coordination
- Meeting planning
- Travel coordination
- Cash management
- Office administration
- Calendar management
- Safety compliance
- Data entry
- Multitasking
- Time management
Accomplishments
- Administrative Assistant Fundamentals; Fundamentals of Supervision and Management
- US Senate Education and Training Courses
VOLUNTEER EXPERIENCE
- Mayo Campaign, PG County Sheriff Office, 2022
- PTSA Longfields Elementary School, President, 2011
- Church Secretary, 2014
Timeline
Guest Services Supervisor
Washington Commanders
06.2023 - Current
Staff Assistant
United States Senate
03.1995 - 10.2024
High School Diploma -
McKinley Technical High School
Some College (No Degree) -
Prince George's Community College