Nicole Hanjani Diaz
Holy Ghost Church
Denver,CO
3
Languages
21
years of professional experience
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Work History
Administrative Assistant Sub
2 Years 7 Months- Answered phone calls promptly; assist visitors; compose emails; handle mail; update documents.
- Managed scheduling and coordination of church events, ensuring timely communication and resource allocation.
- Streamlined administrative processes to enhance operational efficiency and support staff productivity.
- Developed and maintained filing systems, improving document retrieval and organization for team members.
Human Resources Coordinator
4 Months- Assisted with the annual sugar beet harvest; conducted employee orientations; maintained employee schedules; administered drug tests; submitted employee forms and paperwork; answered calls and filed.
Adult Education Instructor
4 Years 9 Months- Taught classes in G.E.D. preparation and English as a Second Language; maintained student files; administered BEST tests to gauge students’ proficiency in English; administered G.E.D. practice tests; educated students both one-on-one and in group settings.
- Developed and implemented engaging adult education curricula aligned with learner needs.
- Facilitated workshops and classes utilizing diverse teaching methodologies to enhance learning outcomes.
- Collaborated with community organizations to promote educational programs and increase enrollment.
Administrative Assistant
1 Year 1 Month- Supported Executive Director by managing daily tasks, ensuring smooth operations; ordered and inventoried office supplies; made daily bank deposits; took meeting minutes; planned and executed office celebrations; coordinated Telehealth schedule and events. ran monthly financial report. terminated client files. maintained clinic records. served on several clinic committees.
- Coordinated scheduling for patient appointments, ensuring efficient use of resources and time management.
- Managed documentation and filing systems, enhancing organization and accessibility of critical patient information.
- Assisted in preparation of reports and presentations, supporting team communication and decision-making processes.
Human Resources Assistant
11 Months- Provided customer service to employees; scheduled new hires for Orientation; registered employees for educational training; made reference calls; scheduled interviews; maintained calendars; maintained spreadsheets and logs; Sorted and organized files for easy access.; assisted employees with their health benefits and payroll questions. Answered phones and greeted visitors; various other clerical duties.
- Coordinated recruitment processes, including job postings and candidate communication.
- Assisted in onboarding new employees, ensuring compliance with organizational policies.
- Maintained employee records using HRIS for accurate data tracking and reporting.
Service Coordinator
4 Months- Supervised Family Assistance Workers; managed cases involving at risk children; conducted family team meetings; arranged and coordinated services for children and families; maintained files for each case; administered drug tests; visited parents and children in home; arranged and oversaw coverage of round the clock in-home supervision; supervised parental visitations; recommended services to improve and enhance the dynamics of each parental and family relationship.
- Coordinated service delivery for clients, ensuring timely and effective support.
- Streamlined communication between teams to enhance operational efficiency.
- Developed and maintained client care plans, aligning services with individual needs.
Customer Service Representative
3 Years 2 Months- Provided phone support to mortgagers, guiding them through bill reading and understanding escrow and property taxes. Assisted with requests for billing statements and loan documentation submissions. Updated account information for mortgagers and facilitated website navigation. Recorded detailed account notes and processed payments efficiently.
- Delivered exceptional customer support through effective communication and problem resolution strategies.
- Processed loan applications efficiently, ensuring compliance with company policies and procedures.
- Assisted customers in navigating account inquiries, resulting in improved satisfaction rates.
Billing Specialist/Youth Worker
7 Months- Submitted aged claims to insurance companies for payment, maintained patient billing files, assisted customers with medical bills in person and over the phone, processed payments, and reviewed rejected claims to ensure timely resolution.
- Supervised youth in CAPWN Youth Shelter; Escorted youth on recreational outings to foster social interaction; prepared meals.
- Processed billing data with precision, ensuring timely invoicing and compliance with regulations.
- Reconciled discrepancies in billing statements, enhancing accuracy of financial records.
- Implemented streamlined procedures for invoice generation, reducing processing time significantly.
Education
Bachelor of Science - History
- Minor: English
- Magna Cum Laude with Honors in the Major of History
- GPA: 3.866
Skills
Customer service
Data entry
Computer skills
Office administration
Administrative support
Time management
Bilingual
Languages
English (Native Speaker)
Spanish (Professional Competency)
Persian (Conversational Competency)
Timeline
Administrative Assistant Sub
Holy Ghost Church
01.2024 - CurrentRead More
Human Resources Coordinator
Advance Services Inc
07.2014 - 11.2014Read More
Administrative Assistant
Panhandle Mental Health Center
03.2012 - 04.2013Read More
Human Resources Assistant
Regional West Physicians Clinic
04.2011 - 03.2012Read More
Service Coordinator
Boys and Girls Home of Western Nebraska
01.2010 - 05.2010Read More
Adult Education Instructor
Western Nebraska Community College
10.2008 - 07.2013Read More
Billing Specialist/Youth Worker
Community Action Partnership of Western Nebraska
10.2007 - 05.2008Read More
Customer Service Representative
Aurora Loan Services
07.2005 - 09.2008Read More
Wayne State College
Bachelor of Science from History
Read More