Hector Vilchez
Queens,NY
Summary
Motivated and results-driven professional with a diverse background in luxury sales, logistics, construction, and customer service. Proven ability to close high-ticket sales, manage secure transactions, and work efficiently in physically demanding environments. Strong interpersonal skills with a talent for building client relationships and optimizing team productivity.
Overview
7
7
years of professional experience
Work History
Luxury Watch Sales/Repair
Rony Reps LLC
New York, NY
08.2022 - Current
- Advised high-net-worth clients on the acquisition of luxury timepieces and fine jewelry, resulting in increased sales and long-term client loyalty.
- Cultivated strategic partnerships with reputable dealers and wholesalers to secure exclusive, limited-edition inventory.
- Leveraged social media platforms, coordinated logistics, and oversaw secure payment processing to close high-value transactions, and ensured seamless, high-quality customer experiences.
Field Delivery & Installation Specialist
TDJM Windows & Doors
West Palm Beach, Florida
02.2020 - 04.2022
- Coordinated the delivery and installation of high-value hurricane impact materials directly to residential and commercial clients, ensuring a professional, customer-focused experience on-site.
- Coordinated logistics with team members to efficiently manage delivery schedules, ensuring timely completion while delivering exceptional customer service.
- Served as the primary point of contact for clients, expertly addressing inquiries, resolving concerns, and delivering proactive follow-up to ensure ongoing satisfaction and service.
Construction Laborer
Tomasso Construction
Clark, NJ
01.2019 - 08.2019
- Safely operated and maintained a large variety of heavy machinery and construction equipment, while demonstrating the ability to work independently in fast-paced environments to consistently meet productivity targets.
- Interpreted supervisor instructions and technical documents to ensure precise execution of tasks and compliance with project specifications.
Health Insurance Intern
People Choice Health
Fort Lauderdale, FL
05.2018 - 09.2018
- Assisted with managing a high volume of inbound calls, supporting clients with insurance policy inquiries, while gaining insight into industry practices.
- Provided quality customer service by addressing concerns while learning to navigate insurance protocols and systems.
- Contributed to a collaborative, solution-oriented environment, participating in team discussions to enhance my understanding of client relations and insurance operations.
Education
High School Diploma -
Everglades High School
Miramar, FL06-2018
Finance
Western Governors University
Salt Lake City, UTSkills
- High-Ticket Sales
- Client Relationship Management
- Conflict Resolution
- Time Management
- Sales Negotiation
- Team collaboration
- Inventory management
- Logistics and Delivery
- Social Media Marketing
Timeline
Luxury Watch Sales/Repair
Rony Reps LLC
08.2022 - Current
Field Delivery & Installation Specialist
TDJM Windows & Doors
02.2020 - 04.2022
Construction Laborer
Tomasso Construction
01.2019 - 08.2019
Health Insurance Intern
People Choice Health
05.2018 - 09.2018
High School Diploma -
Everglades High School
Finance
Western Governors University
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