Tanya Yanez
Hesperia,CA
Summary
Dedicated professional skilled in customer service, problem-solving, and teamwork. Committed to creating positive experiences and enhancing client satisfaction in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cashier/Restaurant Hostess
Golden Gate Chinese Restaurant
Victorville, California
05.2022 - Current
- Processed customer transactions accurately and efficiently at a busy restaurant.
- Managed cash register operations, ensuring proper cash handling and accountability.
- Assisted customers with menu selections and answered questions about dishes.
- Handled customer complaints professionally, providing solutions and support.
- Trained new cashiers on register procedures and customer service best practices.
- Greeted customers and answered any questions they had about the store's products and services.
Childcare Provider
Home Based Child Care
Rialto, California
05.2018 - 06.2021
- Supervised daily activities, fostering children's safety and engagement.
- Prepared meals, snacks, and refreshments for children according to dietary needs and restrictions.
- Assisted children in the development of social, communication, and problem-solving skills.
- Used positive reinforcement and behavior modeling to instill discipline in children.
- Created a safe, nurturing, and stimulating environment for children's learning and growth.
Construction Assistant
Family Business
Rialto, California
11.2017 - 01.2018
- Coordinated daily construction activities and schedules to maintain project flow.
- Communicated effectively with team members to ensure project progress.
- Inspected completed work to ensure compliance with specifications and quality standards.
- Listened to directions and executed tasks accurately to prepare materials, perform work, and clean up sites at the conclusion of jobs.
- Addressed customer complaints related to construction matters promptly to enhance client satisfaction.
Education
High School Diploma -
Rialto High School
Rialto, CA06-2020
Skills
- Cash handling
- Customer transactions
- POS operation
- Menu knowledge
- Complaint resolution
- Client engagement
- Communication skills
- Problem solving
- Team collaboration
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Food handler's card
Timeline
Cashier/Restaurant Hostess
Golden Gate Chinese Restaurant
05.2022 - Current
Childcare Provider
Home Based Child Care
05.2018 - 06.2021
Construction Assistant
Family Business
11.2017 - 01.2018
High School Diploma -
Rialto High School