Business Education
Hector Ovalle
Insurance Professional
Houston,Texas
Summary
Professional leader with significant expertise in governance, strategic planning, and stakeholder engagement. Proven ability to drive organizational success through collaboration, adaptability, and effective decision-making. Strong skills in team building, conflict resolution, and financial oversight. Known for integrity, innovation, and results-oriented approach.
Overview
26
26
years of professional experience
3
3
Languages
6
6
years of post-secondary education
Work History
Property Damage and Bodily Injury Adjuster
Xceedance
Houston, TX
01.2025 - Current
- Identified fraudulent claims swiftly through meticulous review processes that safeguarded company resources from unnecessary expenses.
- Streamlined claim investigations with thorough reviews of medical records, police reports, and witness statements.
- Maintained clear communication channels with all parties involved in a claim, fostering positive relationships and trust in the process.
- Collaborated productively within interdisciplinary teams including attorneys, doctors, nurses, appraisers, and other specialists for optimal outcomes.
- Improved departmental efficiency by mentoring new adjusters on best practices and procedures.
- Developed comprehensive knowledge of relevant laws and regulations pertaining to bodily injury insurance claims handling.
- Managed complex bodily injury claims, applying strong analytical skills to determine appropriate resolutions.
- Evaluated policy coverage accurately, mitigating potential compliance issues and disputes.
Founder and Project Director
The Gottschool
Houston, Texas
03.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
English Chair and Curriculum Coordinator
Innovadora De La Educación
Monterrey, Nuevo Leon, Mexico
08.2013 - Current
- Fostered relationships with stakeholders, promoting collaboration and partnership opportunities.
- Implemented succession planning strategies that ensured continuity in leadership during critical transitions.
- Enhanced board communication by implementing a structured meeting agenda and minutes system.
- Collaborated with executive leadership to develop annual performance reviews for employees.
Bodily Injury Claims Adjuster
Assurance America Insurance Company
Atlanta, Georgia
08.2009 - 12.2012
- Streamlined processes within the department by identifying inefficiencies in workflow procedures and suggesting improvements.
- Interviewed relevant parties to determine claim denial or settlement.
- Participated in ongoing training programs to stay up-to-date on industry trends, regulatory changes, and best practices for bodily injury claims handling.
- Evaluated coverage, liability and damages and investigated suspicious claims.
Property Damage Claims Representative
The Hartford Omni Insurance Company
Atlanta, Georgia
01.2000 - 07.2009
- Managed a caseload of diverse property damage claims, prioritizing workloads to meet deadlines and maintain productivity levels.
- Developed strong relationships with vendors and contractors, ensuring high-quality repairs at competitive pricing for clients.
- Coordinated with policyholders on repair works, ensuring timely completion and adherence to quality standards.
- Delivered excellent customer service by empathetically addressing claimant concerns and providing timely updates on claim status.
Education
Master of Arts - Education
Instituto Tecnológico De Estudios Superiores
Monterrey 08.2015 - 12.2019
Bachelor of Arts - Modern Language And Culture
Kennesaw State University
Kennesaw, Georgia, USA 08.2007 - 05.2009
Skills
Strategic leadership
Motivation Techniques
Staff Development
Delegation Abilities
Interests
Community Organizer
Timeline
Property Damage and Bodily Injury Adjuster
Xceedance
01.2025 - Current
Founder and Project Director
The Gottschool
03.2020 - Current
Master of Arts - Education
Instituto Tecnológico De Estudios Superiores
08.2015 - 12.2019
English Chair and Curriculum Coordinator
Innovadora De La Educación
08.2013 - Current
Bodily Injury Claims Adjuster
Assurance America Insurance Company
08.2009 - 12.2012
Bachelor of Arts - Modern Language And Culture
Kennesaw State University
08.2007 - 05.2009
Property Damage Claims Representative
The Hartford Omni Insurance Company
01.2000 - 07.2009