Hecybel Morales
Trenton,NJ
Summary
Dynamic leader with proven expertise in inventory control and staff training, honed across roles from Retail Supervisor at Zujeily Hernandez to Medical Receptionist. Excelled in enhancing customer satisfaction and streamlining operations, achieving notable increases in efficiency. Skilled in multitasking and fostering team development, consistently prioritizing exceptional service and operational excellence.
Overview
3
3
years of professional experience
Work History
Retail Supervisor
Zujeily Hernandez
Lawrence, NJ
06.2024 - 12.2024
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
- Coordinated merchandising displays, signage and sales enablement.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
Medical Receptionist
Maria Obleda
Lawrence, NJ
09.2023 - 03.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
Waitress Supervisor
Jorge Rivas
Trenton
08.2021 - 07.2023
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Addressed customer complaints with empathy and efficiency, turning potential negative experiences into positive outcomes.
- Reduced order errors significantly, ensuring accurate communication between kitchen and dining area.
- Achieved high levels of customer loyalty through exceptional service and engagement.
Cashier
Nicolas
Morrisville, PA
09.2021 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Dental Assistant
Lincoln College of Technology
Iselin, NJTrenton Catholic Preparatory Academy
Hamilton, NJ05.2023
Skills
- Task delegation
- Inventory control
- Store organization
- Staff training and development
- Store operations
- Customer service management
- Scheduling and timekeeping
- Store maintenance
- Goal setting and achievement
- Cash handling oversight
- Employee motivation
- Staff meeting leadership
- Employee training
- Product merchandising
- Multitasking and prioritizing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Retail Supervisor
Zujeily Hernandez
06.2024 - 12.2024
Medical Receptionist
Maria Obleda
09.2023 - 03.2024
Cashier
Nicolas
09.2021 - 10.2022
Waitress Supervisor
Jorge Rivas
08.2021 - 07.2023
Dental Assistant
Lincoln College of Technology
Trenton Catholic Preparatory Academy