Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hedy Wade

Cleveland,USA

Summary

Dedicated hospitality professional with a strong track record in relationship-building and effective time management within high-energy restaurant settings. Known for delivering impeccable service and managing tables of various sizes with precision. Committed to enhancing customer satisfaction and fostering long-term loyalty through attentive service and proactive problem-solving.

Overview

12
12
years of professional experience

Work History

Server/Manager

Aladdin's Eatery
Mentor, USA
05.2023 - Current
  • Oversee daily operations to ensure efficient service and customer satisfaction.
  • Managed a high-performing team to deliver outstanding customer service.
  • Created a collaborative workspace, emphasizing teamwork and transparent communication.
  • Devised creative approaches to drive revenue growth.
  • Trained team to maximize service quality and elevate customer loyalty.
  • Resolved customer concerns swiftly to ensure a seamless dining experience.
  • Ensure compliance with health and safety regulations.

Gardener

Holden Forest and Gardens
Kirtland, USA
05.2022 - 04.2024
  • Managed the grounds of a 17.35-acre pollinator gardens, boosting biodiversity and plant health.
  • Founded new volunteer group to meet identified need within garden.
  • Operated heavy machinery for effective landscape maintenance.
  • Designed, built, and maintained the EPA project database for precise tracking and reporting of government grant goals.
  • Compiled information into user-friendly database and thoroughly analyzed plant characteristics with pollinator interactions.

Outreach Assistant

Maui Invasive Species Committee
Makawao, USA
11.2018 - 03.2020
  • Oversaw $50,000 government grant project to reduce the little fire ant population, collaborating with over 50 landscapers and hotels.
  • Created a detailed database to monitor progress and bolster project goals, which boosted data-driven decision-making in invasive species management.
  • Conducted trace analysis to pinpoint infestation origins and anticipate population growth.
  • Developed innovative outreach strategies to engage varied stakeholders.

Ranch Manager

Krimm Family Farm
Haiku, USA
04.2015 - 03.2020
  • Supervised daily functions of a 17-acre ranch, ensuring increased productivity.
  • Implemented land improvements and constructed key infrastructure to enable sustainable expansion.
  • Planned and delivered holistic infrastructure projects to enhance resource allocation across farming operations.

Server/Bartender

Maui Country Club
Paia, HI
10.2016 - 10.2018
  • Maintained rigorous sanitation standards aligned with health department guidelines.
  • Delivered exceptional service to high-profile clients in Maui.
  • Ensured timely and polite delivery of food orders.
  • Provided service ranging from casual golf course events to elegant dinners.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.

Customer Service Supervisor

Maui Humane Society
Puunene, USA
06.2015 - 05.2016
  • Ensured safe handling of diverse animals, enhancing staff training and public education
  • Developed SOPs improving operational efficiency and data management for 30+ animals daily
  • Led hiring and training processes, fostering a knowledgeable and compliant team

Assistant General Manager

Aladdin's Eatery
Lakewood, OH
08.2013 - 04.2015
  • Assisted in the recruitment process by conducting interviews with prospective candidates.
  • Developed marketing plans to promote products or services offered by the company.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

B.S. Environmental Sciences -

Cleveland State University
Cleveland, Ohio

Skills

  • Daily specials memorization
  • Food sales and promotion
  • Order accuracy
  • Guest engagement
  • Regulatory compliance
  • Team collaboration
  • Point-of-sale system
  • Service prioritization
  • Beverage preparation
  • Food and beverage pairings
  • High volume dining
  • Calm demeanor
  • Strong work ethic
  • Positive and professional

Timeline

Server/Manager

Aladdin's Eatery
05.2023 - Current

Gardener

Holden Forest and Gardens
05.2022 - 04.2024

Outreach Assistant

Maui Invasive Species Committee
11.2018 - 03.2020

Server/Bartender

Maui Country Club
10.2016 - 10.2018

Customer Service Supervisor

Maui Humane Society
06.2015 - 05.2016

Ranch Manager

Krimm Family Farm
04.2015 - 03.2020

Assistant General Manager

Aladdin's Eatery
08.2013 - 04.2015

B.S. Environmental Sciences -

Cleveland State University

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Hedy Wade