Maria Elaine M. Buenaventura
Alexandria,VA
Summary
Self-motivated and reliable hospitality professional with over 7 years of experience working domestic and international in Hospitality Industry such as TaskUs Inc., Philippine Airlines Inc. and Marriott International. Bringing high enthusiasm with outstanding skills in customer service and devoted to delivering quality service and exceeding expectations which consistently resulted in 5-star service ratings. Trained, supervised, and motivated new and existing team members on solutions selling strategies, customer relationship management, and advance product and program knowledge. Looking to apply my customer service at your company as well as eager and willing to learn new things while working for your company.
Overview
8
8
years of professional experience
Work History
Training Manager & Lead Server
Whiskey & Oyster
Alexandria, VA
11.2022 - Current
- Enhanced employee performance by developing and implementing comprehensive training programs for hotel and restaurant staff.
- Increased customer satisfaction ratings by consistently monitoring service quality and providing targeted feedback to team members.
- Mentored team members for professional growth, fostering a culture of continuous learning within the hotel and restaurant environment.
- Managed employee performance evaluations, providing constructive feedback and support to enhance individual skillsets and overall team success.
Restaurant Food Server
Mia's Italian Kitchen
Alexandria, VA
10.2019 - 10.2022
- Participated in team meetings, contributing ideas for improving overall restaurant operations and performance metrics.
- Consistently exceeded sales targets through effective communication skills and persuasive selling techniques.
- Handled guest complaints professionally, resolving issues promptly to maintain positive dining experiences.
- Developed rapport with regular customers, fostering loyalty and repeat business for the restaurant.
Hotel Front Desk Agent
The Alexandrian Hotel, Autograph Collection
Alexandria, VA
08.2018 - 08.2020
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Collaborated with housekeeping and maintenance teams to maintain high standard of cleanliness in rooms and common areas.
- Assisted guests with transportation arrangements, local recommendations, and other inquiries to enhance their stay experience.
Call Center Customer Service Representative
TaskUs
Clark, Philippines
08.2017 - 06.2018
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Airline Customer Service Agent
Philipppine Airlines, Inc.
Clark, Philippines
10.2016 - 07.2017
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Streamlined check-in processes for faster service, resulting in reduced wait times.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
Education
Bachelor of Science - Tourism And Hospitality Management
University of The Assumption
San Fernando, Pampanga, Philippines04.2017
Skills
- Team Player
- Warm and Friendly
- Hospitality Management
- Guest Relations Management
- Dining Room Cleaning and Upkeep
- Conflict and Complaint Resolution
- Food and Beverage Service
- Kitchen Staff Coordination
- Billing and Payment Processing
- Customer Service and Rapport
- Dining Room Organization
- Age Verification
- Cool Under Pressure
- Daily Specials Memorization
- Specials Promotion and Upselling
Timeline
Training Manager & Lead Server
Whiskey & Oyster
11.2022 - Current
Restaurant Food Server
Mia's Italian Kitchen
10.2019 - 10.2022
Hotel Front Desk Agent
The Alexandrian Hotel, Autograph Collection
08.2018 - 08.2020
Call Center Customer Service Representative
TaskUs
08.2017 - 06.2018
Airline Customer Service Agent
Philipppine Airlines, Inc.
10.2016 - 07.2017
Bachelor of Science - Tourism And Hospitality Management
University of The Assumption