HEDY LARA
Wailuku,HI
Summary
Im a good and reliable, very dependable person that gets the job done the right and most safe way. I'm always on time and ready to work. Do get nothing but positive feedback of myself. Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Overview
20
20
years of professional experience
Work History
School Custodian
DOE: Pomaikai Elementary School
Kahului , HI
09.2019 - 06.2022
- Kept 6 building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Moved furniture for cleaning and set up for special events.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Checked in and stocked inventory throughout facility.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Reported vandalism or other damage to property to supervisor.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Set up, arranged and removed decorations, tables, chairs, ladders, and scaffolding to prepare facilities for large events.
- Completed specialized deep-cleaning projects during summer breaks to prepare facility for upcoming academic year.
- Safeguarded sensitive student information through proper handling of confidential documents requiring disposal or storage.
- Received recognition from administration for dedication to maintaining a clean and safe learning environment for students, faculty, and staff.
- Promoted healthy learning environment by disinfecting classrooms, restrooms, and common areas on consistent schedule.
Park Caretaker I
Maui City & County
09.2012 - 10.2019
- I maintain and upkeep all central parks
- clean and maintain restrooms
- open and lock gates
- operate multiple power tools
- weed eater, push lawn mower, edger, sod machine, hedge trimmer, stripe paint machine, drills,
- multiple hand tools
- Supervised team of janitorial workers to meet highest quality of cleanliness and safety standards.
- Monitored staff performance and provided feedback to drive productivity.
Assistant Parts Manager
Acura Of Maui
02.2010 - 03.2012
- Streamlined parts inventory management through diligent tracking and recordkeeping.
- Managed warranty returns effectively, liaising with manufacturers to ensure prompt processing of claims without excessive delays for customers or dealership.
- Supported Parts Manager in budget planning and monitoring, ensuring financial targets were met while maintaining high-quality service standards.
- Collaborated with service technicians to ensure proper parts allocation for repairs, reducing downtime for customers'' vehicles.
- Oversaw the implementation of a new electronic parts catalog system, streamlining the ordering process and increasing accuracy in part identification.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Maintained organized workspace, optimizing workflow for increased efficiency in handling part orders and inquiries.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Assisted in training new employees on parts department processes, improving their productivity and understanding of role.
- Assisted Parts Manager in creating monthly sales forecasts based on historical data analysis and current market trends.
- Supervised and trained staff on product knowledge and customer service.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
Service Advisor
Island Dodge
02.2002 - 05.2010
- Reduced wait times with efficient coordination of service tasks among technicians.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Documented problems and corrective actions to maintain records.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and provided backup support for organizational leadership.
Education
No Degree - Automotive Mechanics
University of Hawaii Maui College
Kahului, HI01.2000
High School Diploma -
Governor Wallace Rider Farrington High School
Honolulu, HI06.1988
Skills
- Power and hand tools
- Machine servicing
- Safety procedures knowledge
- Works well independently
- Basic math and measuring aptitude
- Effective at multi-tasking
- Capable of heavy lifting
- Dependable and reliable
- Power Point/Microsoft Excel/Microsoft Words
- Self-motivated
- Fast Learner
- Good communication skills
- OSHA Requirements
- Chemical Handling
- Customer Service
Timeline
School Custodian
DOE: Pomaikai Elementary School
09.2019 - 06.2022
Park Caretaker I
Maui City & County
09.2012 - 10.2019
Assistant Parts Manager
Acura Of Maui
02.2010 - 03.2012
Service Advisor
Island Dodge
02.2002 - 05.2010
No Degree - Automotive Mechanics
University of Hawaii Maui College
High School Diploma -
Governor Wallace Rider Farrington High School
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