Hee Jung Chae
Fairfax,Virginia
Summary
Reliable, detail-oriented aviation services professional with a proven track record at Swissport USA. Demonstrates strong customer service skills with a friendly, professional approach while maintaining full compliance with airline and airport regulations. Proven ability to enhance the passenger experience through efficient problem-solving, accurate documentation verification, and effective multitasking. Consistently delivers high-quality results in fast-paced, high-volume operational environments.
Overview
8
8
years of professional experience
Work History
Passenger Service Agent
Swissport USA
02.2025 - Current
- Followed all company policies and procedures to deliver quality work.
- Optimized customer experience by delivering superior customer services and effectively troubleshooting issues.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies and federal guidelines.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Responsible for positioning, operating, and monitoring the jet bridge in compliance with strict safety procedures.
- Coordinated with ramp and gate teams to ensure timely cabin readiness for on-time departures.
Grocery Data Specialist/Customer Service Representative
Sungwon Centreville, LLC
04.2018 - Current
- Delivered outstanding customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained staff on operating procedures and company services.
- Maintained up-to-date knowledge of product and service changes.
- Ran statistical analyses within software to process large datasets.
Education
Bachelor of Arts - Psychology
Temple University
Philadelphia, PA05-2006
Skills
- Collaborative teamwork
- Effective time management
- Cultural awareness
- Punctuality and reliability
- Confident communication skills
- Detail-oriented data management
- Documentation verification
- Customer service Management
- Boarding support
- Baggage handling
- Ticketing
- Check-in procedures
Accomplishments
Certified in the operation and maneuvering of jet bridges to facilitate efficient and safe aircraft boarding and deplaning.
Languages
Korean
Timeline
Passenger Service Agent
Swissport USA
02.2025 - Current
Grocery Data Specialist/Customer Service Representative
Sungwon Centreville, LLC
04.2018 - Current
Bachelor of Arts - Psychology
Temple University