Bethlehem Yitayew
SeaTac,WA
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Passenger service agent
Swissport-SeaTac
10.2024 - Current
- Check in agent for -Qatar airways and Korean airways
- Greet passengers warmly and assist with the check-in process.
- Data entry to CM system
- Verify passenger identification, travel documents, and visas (if required).
- Issue boarding passes and check-in baggage according to airline policies.
- Inform passengers about flight details, gate assignments, and baggage claim areas.
- Assist passengers with seat assignments and upgrades.
- Ensure timely boarding and guiding passengers to gates.
- Handle boarding gate procedures, including scanning boarding passes and managing flight closures.
- Customer Service & Problem Solving:
- Provided friendly and efficient customer service
- Assist passengers with flight changes, delays, and cancellations.
- Provide special assistance to passengers with disabilities, unaccompanied minors, and VIPs.
- Address passenger complaints and resolve issues professionally.
- Coordinate with ground staff, cabin crew, and security personnel as needed.
Hostess
Fogo de Chão
08.2024 - 10.2024
- Making reservations using OpenTable and ensured a seamless guest experience upon arrival.
- Greeted and seated guests, provided menus, and informed them of specials.
- Coordinated with staff to ensure smooth service flow.
- Assisted with To-go orders and maintained cleanliness.
- Assigned servers using OpenTable for optimized service.
Education
Information technology
Stmary university
High School Diploma - undefined
Yikatit 12
Skills
- Customer support
- Guest relations expertise
- Reservations
- Effective communication
- Collaboration
- Multilingual
- Time management
- Relationship building
- Proficient in computer applications
- Microsoft Office
- Organized
- Collaborative teamwork
- Administration
- Analytical problem solving
- Attention to detail
- Multitasking
- Active listening
Timeline
Passenger service agent
Swissport-SeaTac
10.2024 - Current
Hostess
Fogo de Chão
08.2024 - 10.2024
High School Diploma - undefined
Yikatit 12
Information technology
Stmary university
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