DeAndre Ingram
San Bernadino
Summary
Professional with a solid background in passenger assistance and crisis intervention, recognized for enhancing customer experiences through effective conflict resolution and service coordination. Motivated and adaptable, with a proven ability to work independently and quickly acquire new skills. Eager to leverage classroom knowledge in practical settings while contributing positively to team dynamics. Strong communicator with a focus on collaboration and achieving results.
Overview
11
11
years of professional experience
Work History
Passenger Service Agent
Menzies Aviation
Austin, Texas
07.2024 - 06.2026
- Checked in passengers, assigned seats, and issued boarding passes.
- Facilitated check-in processes and boarding procedures for passengers.
- Coordinated with airline personnel to efficiently resolve passenger issues, enhancing overall travel experience.
- Assisted customers with reservations, cancellations, and rebooking flights, ensuring smooth travel transitions.
- Welcomed passengers at the check-in area and assisted with their inquiries.
- Communicated effectively with diverse groups of passengers and staff.
- Supported team members in delivering excellent customer service at all times.
- Operated computerized system to handle ticketing and check-ins.
- Applied strong problem-solving skills to effectively address challenging situations involving customers and personnel.
- Enforced airline policies such as smoking restrictions, carry-on item limits.
Peer Support Specialist
IVRS (Ilink)
Upland, California
06.2021 - 06.2024
- Facilitated crisis intervention by employing active listening and conflict resolution techniques.
- Helped individuals overcome substance addictions through tailored support strategies.
- Assisted clients in developing coping skills for effective stress management.
- Promoted self-disclosure and addressed client needs empathetically to foster hope and resilience.
- Educated clients on community resources to improve quality of life.
- Documented client interactions to enhance adherence to organizational standards.
- Participated in weekly meetings to discuss cases and formulate treatment plans.
- Conducted outreach initiatives to increase community awareness of services and align with organizational goals.
Forklift Operator
Burlington Coat Factory Distribution Center
San Bernardino, California
02.2018 - 05.2021
- Efficiently operated forklifts to transport merchandise within distribution center.
- Conducted routine equipment inspections to maintain operational reliability.
- Received incoming shipments, verifying quantity and condition against purchase order specifications.
- Assisted in organizing warehouse layout to improve inventory accessibility.
- Coordinated with team members for timely order fulfillment.
- Trained new employees on forklift operation and safety procedures to ensure compliance.
- Performed daily maintenance checks on forklifts for reliability.
- Verified incoming shipments against purchase orders for accuracy.
Forklift Operator
Walgreen's Distribution Center
Moreno Valley, California
01.2015 - 12.2017
- Operated forklifts to transport merchandise within distribution center and ensure secure handling.
- Loaded and unloaded shipments while adhering to strict safety protocols.
- Moved freight stock and materials between storage, production areas, and loading docks.
- Maintained precise inventory movement records using RF scanner technology to support tracking and accountability.
- Collaborated with team to streamline order fulfillment processes and enhance storage efficiency.
- Assisted in organizing warehouse layout for improved inventory management and efficient retrieval.
- Packaged, labeled, and tagged goods prior to transfer for accurate shipping.
- Ensured organized yard by maintaining clear pathways and workspaces, contributing to a safe and efficient work environment.
Education
GED -
Fontana Adult School
Fontana, CA06-1996
Human Services
San Bernardino Valley College
San Bernardino, CA07-2026
Skills
- Customer service and support
- Passenger assistance
- Customer support
- Travel assistance
- Service coordination
- Effective communication
- Team collaboration
- Problem solving
- Active listening
- Conflict resolution
- Time management
- Planning skills
- Document management
- Multicultural sensitivity
- Providing direction
- Relationship building
Timeline
Passenger Service Agent
Menzies Aviation
07.2024 - 06.2026
Peer Support Specialist
IVRS (Ilink)
06.2021 - 06.2024
Forklift Operator
Burlington Coat Factory Distribution Center
02.2018 - 05.2021
Forklift Operator
Walgreen's Distribution Center
01.2015 - 12.2017
GED -
Fontana Adult School
Human Services
San Bernardino Valley College