Heide Luciano

• Kept pharmacy counter and related areas clean, neat and organized.
• Answered telephones and provided information about order status, store hours and pharmacy procedures.
• Greeted customers and responded to questions with friendly, knowledgeable assistance.
• Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
• Delivered exceptional customer service through active listening skills and addressing concerns promptly.
• Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.

Answered incoming phone calls and addressed questions from customers and healthcare providers.

• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Coordinated verification and filling of more than 150 daily prescriptions in an average-volume pharmacy environment. Coordinated verification and filling of more than 150 daily prescriptions in an average volume pharmacy environment. Coordinated verification and filling of more than 150 daily prescriptions in a high-volume pharmacy environment.

• Managed multiple priorities effectively while working in a fast-paced hospital environment during high-volume periods.
• Developed strong relationships with fellow healthcare professionals, fostering an atmosphere of collaboration and teamwork to achieve common goals.
• Ensured compliance with regulatory standards by adhering to protocols for controlled substances management.
• Streamlined pharmacy operations with efficient coordination between nursing staff, pharmacists, and patients.
• Increased patient safety through proper labeling, packaging, and storage of medications.
• Enhanced patient care by accurately processing and dispensing medication orders in a timely manner.
• Mastered complex hospital computer systems to manage electronic health records, input prescription information, and track inventory levels efficiently.

• Supervised pharmacy technicians and coordinated day-to-day assignments.
• Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Resolved non-routine issues like third-party billing, computer system, and customer service issues.
• Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
• Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
• Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.