Heidi Alverson
Vacounver,WA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Telecommunications industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
Customer Account Management
Spectrum
Vancouver, WA
02.2006 - 07.2024
- Took 60-80 customer incoming calls daily
- Customer account management including handling customer account concerns, taking payments, and explaining billing process
- Customer sales including upselling and selling company products per customer needs
- Tech support including over the phone support for in-home cable and internet, and online tech support for website issues
- Customer retention.
Education
No Degree - Business
Clark College
Vancouver, WAGeneral Education
G.E.D
Vancouver, WA1999
Skills
- Proficient in Microsoft Suite (Excel and Word)- Can work with multiple systems at once Can type 75 wpm
- Self-Starter
- I excel in being a self-starter when given the freedom to develop my own routine and plans for completing work tasks
- Self Discipline
- Can stay composed in difficult and stressful situations
- Flexibility
- I can easily and comfortably adjust to plan changes and keep priorities straight
- Can take feedback and apply that to future work/projects
- Accomplishing Tasks
- Can complete tasks with purpose and within or above expectations
- Team Player
- Can provide support/guidance to others when needed
- Eager to meet new people and gain knowledge from others
Timeline
Customer Account Management
Spectrum
02.2006 - 07.2024
No Degree - Business
Clark College
General Education
G.E.D