Heidi Anderson

Assist borrowers with questions via phone or email regarding their Federal Student loans, applying forbearances, and processing payments and any other issue they may need help with.

• Conferred with customers about furniture concerns and desires, quickly understanding issues and applying personal expertise and company practices to resolve problems and drive sales.

• Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Ensured clients received outstanding service to not only maintain but to extend relationship for future business opportunities