Ashley Haffner
1298 County Rd 633 Enterprise,AL
Summary
Solid team player with an outgoing, upbeat demeanor and a track record of building rapport with clients. Believe in 100% work attendance combined with strong work ethic. Excel in multi-tasking and is a highly motivated employee with a desire to take on new challenges to meet team goals.
Overview
13
13
years of professional experience
Work History
Advisor II
Concentrix
02.2024 - Current
- Collects customer information and analyzed customer needs to recommend potential products or services.
- Assist with Team Lead to help perform other responsibilities as needed
- Daily Skillsoft learning in CNX
- Provides additional support and needed assistance to other teammates
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Meets monthly performance requirements
Customer Representative
ResultsCX
05.2022 - 03.2023
- Listened to questions and concerns of customers in order to provide answers or responses
- Assisted customers by answering wide range of questions about available merchandise, current prices, and upcoming company changes
- Provided excellent customer service by quickly resolving issues and responding to inquiries
- Accepted credit card payments and offered self-serve payment options after explaining charges on customer bills
- Spoke with customers about concerns about products or services in order to resolve issues and increase sales.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
Nursing Assistant
Chautauqua Rehabilitation and Nursing Center
07.2013 - 02.2014
- Recognized abnormalities or changes in patients' health status and reported them to nursing staff
- Promoted good oral and personal hygiene by assisting patients with shaving, bathing, and tooth brushing
- Gathered dietary information, assisted with feeding, and monitored intake to help patients achieve nutritional goals and support wellness goals
- Used mobility devices and equipment to transfer patients from chairs to beds, following all safety procedures to avoid injuries
- Recorded vitals
- Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
- Engaged with patient family and friends to provide courteous visit experience.
- Implemented fall prevention techniques as specified in plan of care.
Nursing Assistant
Florala Health and Rehabilitation, LLC
08.2011 - 06.2013
- Helped patients with mobility issues, such as getting in and out of beds, organizing wheelchairs, and setting up assistive devices
- Used mobility devices and equipment to transfer patients from chairs to beds, following all safety procedures to avoid injuries
- Assisted with ambulation and physical therapy by performing pre-planned exercise routines
- Kept patient stable by checking vital signs, weight, and keeping track of intake and output
- Kept track of important patient data and relayed it to healthcare staff in order to improve treatment planning and delivery
- Answered call lights and helped patients feel more comfortable and secure by adjusting beds, lights, bed rails, pillows, patient clothing, and bedside tables or equipment
- Documented all care actions by using Kiosk to fill out records and logs.
Education
Associate of Science -
Lurleen B. Wallace Community College
Andalusia, AL05.2009
High School Diploma -
Samson High School
Samson, AL05.2005
Skills
- Time management
- Multitasking
- Analytical
- Data Management
- Positive and Professional
- Active Listening
- Problem-Solving Abilities
- Computer Proficiency
- Attention to detail
- Building Rapport
- Critical Thinking
Accomplishments
- Top performer on my team with ResultsCX, meeting weekly set goals
Timeline
Advisor II
Concentrix
02.2024 - Current
Customer Representative
ResultsCX
05.2022 - 03.2023
Nursing Assistant
Chautauqua Rehabilitation and Nursing Center
07.2013 - 02.2014
Nursing Assistant
Florala Health and Rehabilitation, LLC
08.2011 - 06.2013
Associate of Science -
Lurleen B. Wallace Community College
High School Diploma -
Samson High School
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