Savannah Pugh
Waverly,OH
Summary
Committed and driven professional pursuing remote opportunities that utilize exceptional communication, time management, and problem-solving abilities to enhance team success and achieve organizational goals.
Overview
4
4
years of professional experience
Work History
Advisor II
Concentrix- United HealthCare
11.2022 - 05.2023
- Answering and directing phone calls regarding questions, concerns, and complaints regarding insurance membership.
- Providing information on benefits, processes, products, and services.
- Active listening to identify member needs.
Customer Relations Specialist
State Farm
Coral Springs
05.2022 - 10.2022
- Recommend risk strategies that fit client's personal profile.
- Track insurance claims to ensure client and company satisfaction.
- Respond to client's questions or issues regarding their insurance.
- Establish relationships with customers through various sources of networking, such as networking, referrals, and cold calling.
Direct Sales Representative
Horizon Telephone Company
Chillicothe, Ohio
10.2021 - 04.2022
- Consistently met or exceeded weekly, monthly, and yearly sales quotas.
- Presented company products to potential customers in assigned areas.
- Developed leads list to track and manage customer data.
- Distributed product information while ensuring document accuracy and completeness.
Patient Access Representative
Adena Health System
Chillicothe, Ohio
02.2021 - 09.2021
- Greet patients and caregivers, retrieving and managing essential data.
- Recorded insurance information and obtained treatment pre-approval while ensuring document accuracy.
- Prioritized patient care to ensure critical cases received prompt attention.
- Relayed updates between patients and staff, facilitating effective communication.
- Guided patients on preparations required for upcoming tests.
Teller
Vinton County National Bank
Chillicothe, Ohio
09.2019 - 02.2021
- Accurately counted daily funds up to $10,000 using manual and machine-assisted methods.
- Balanced daily cash deposits and bank vault inventory with zero error rate.
- Verified integrity and amounts of every check and funds transfer.
- Processed cash withdrawals efficiently while maintaining accurate transaction records.
- Researched and resolved customer issues related to savings, checking, and credit accounts.
- Examined checks for identification and endorsement, recommending additional products.
- Delivered prompt and excellent customer service to enhance client satisfaction.
- Maintained accurate teller drawer to facilitate all customer banking transactions.
Education
Bachelor of Science - Business Administration In Marketing
Shawnee State University
Portsmouth, OH05.2025
High School Diploma -
Huntington LSD
Chillicothe, OH05-2017
Skills
- Communication skills
- Time management
- Organizational abilities
- Attention to detail
- Problem-solving
- Team collaboration
References
References available upon request.
Timeline
Advisor II
Concentrix- United HealthCare
11.2022 - 05.2023
Customer Relations Specialist
State Farm
05.2022 - 10.2022
Direct Sales Representative
Horizon Telephone Company
10.2021 - 04.2022
Patient Access Representative
Adena Health System
02.2021 - 09.2021
Teller
Vinton County National Bank
09.2019 - 02.2021
Bachelor of Science - Business Administration In Marketing
Shawnee State University
High School Diploma -
Huntington LSD