Summary
Overview
Work History
Education
Skills
Timeline
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Heidi Babic

Phoenix,USA

Summary

Proactive and goal-oriented individual with excellent time management and problem-solving skills. Known for reliability and adaptability, with capacity to learn and apply new skills. Committed to applying these qualities to drive team success and contribute to organizational growth. Showing commitment to personal growth within a company and motivation to overcome challenges. Firm believer in separating work and personal life; bringing the best version of myself to work.

Overview

9
9
years of professional experience

Work History

Payroll Specialist

Knight Transportation
11.2024 - Current
  • Uploaded pay entries into computer system and made adjustments to create accurate database for payroll processing functions.
  • Performed calculations in pay and overtime to provide accurate data to payroll processing database.
  • Researched payroll errors and processed payments for drivers, including but not limited to on the road pay, training pay, workers compensation pay, hourly pay, and bereavement pay.
  • Processed driver terminations which varies by state.
  • Provided excellent customer service over the phone and by e-mail.

Patient Associate

Jars North Phoenix
12.2023 - 11.2024
  • Assisted customers with friendly customer service and meaningful, positive transactions
  • Helped patients find the right products for their needs
  • Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
  • Followed all store policies and procedures, resulting in fewer mistakes and improving customer service
  • Operated the register with accurate cash management each time.

Insurance Claims Associate

State Farm
08.2023 - 11.2023
  • Processed and managed customer claims, including verifying coverage, researching and assessing policyholder information and claims history, and negotiating settlements
  • Investigated and evaluated facts of loss to determine validity of claims and liability available to the policyholder.

Receptionist

Hana Dispensary
09.2020 - 07.2023
  • Managed the front desk and reception area, providing a professional and friendly customer service experience
  • Greeted visitors, managed incoming calls, and directed inquiries to the appropriate personnel
  • Balanced cash drawer daily and prepared and counted till drawers at the beginning and end of shifts
  • Processed customer orders and payments accurately and efficiently
  • Answered customer inquiries and provided product information.

Store Associate

The UPS Store
08.2016 - 08.2020
  • Assisted customers with product selection, answered inquiries, and provided information on services available
  • Processed shipments, orders and coordinated payments, returns, and exchanges
  • Maintained accurate records of transactions and customer information
  • Operated cash registers and managed cash and checks accurately
  • Answered telephone calls and emails in a timely manner
  • Developed and maintained strong relationships with customers and vendors.

Education

Currently Working On My Associates Degree - Accounting

Paradise Valley Community College
Phoenix, AZ

Associates in Arts -

Paradise Valley Community College
Phoenix, AZ
05.2019

Skills

  • Critical thinking and problem solving
  • Ability to Multitask
  • Ability to Work Under Pressure
  • Effective Time Management
  • Fast Learner
  • Adaptability
  • Ability to Work in a Team
  • Microsoft Office / Excel
  • Communication Skills
  • Customer Service
  • Leadership and Teamwork
  • Leadership

Timeline

Payroll Specialist

Knight Transportation
11.2024 - Current

Patient Associate

Jars North Phoenix
12.2023 - 11.2024

Insurance Claims Associate

State Farm
08.2023 - 11.2023

Receptionist

Hana Dispensary
09.2020 - 07.2023

Store Associate

The UPS Store
08.2016 - 08.2020

Currently Working On My Associates Degree - Accounting

Paradise Valley Community College

Associates in Arts -

Paradise Valley Community College

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Heidi Babic