Heidi Barrios
Pharr,TX
Summary
Dynamic and dedicated professional with extensive experience in customer service at a busy restaurant. Proven ability to enhance guest satisfaction through effective communication and strong multitasking skills. Adept at food preparation and safe handling, consistently maintaining a clean and welcoming environment while training new staff to uphold high service standards.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
5
5
years of professional experience
Work History
waitress
Pharr, TX
08.2024 - 08.2025
- Delivered exceptional customer service, ensuring guest satisfaction during busy shifts.
- Assisted in food and beverage preparation, adhering to safety and hygiene standards.
- Collaborated with kitchen staff to streamline order delivery and enhance efficiency.
- Managed cash transactions accurately, balancing registers at end of shifts.
- Trained new team members on menu items and service protocols to ensure quality standards.
- Resolved customer complaints promptly, improving overall dining experience.
- Maintained cleanliness of dining area, contributing to positive ambiance and health compliance.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Receptionist
Pharr, TX
01.2021 - 06.2025
- Greeted and assisted visitors, ensuring a welcoming environment.
- Managed incoming calls, directing inquiries to appropriate personnel.
- Scheduled appointments and maintained organized calendars for staff members.
- Maintained accurate records of office activities and visitor logs.
- Assisted with administrative tasks, supporting overall office operations.
- Utilized office equipment effectively, including printers and copiers.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments and communicated with clients
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained visitor log for entering and leaving facility for security purposes.
Education
High School Diploma -
Valley View High School
Hidalgo, TX06-2022
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Safe food handling
- Food running
- Food presentation
- Beverage preparation
- Beverage service
- Dining customer service
- Meal recommendations
Accomplishments
- Managed front desk area.
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
- Responded to over 30 customer inquiries each day.
Languages
Spanish
Native or Bilingual
Timeline
waitress
08.2024 - 08.2025
Receptionist
01.2021 - 06.2025
High School Diploma -
Valley View High School