Summary
Overview
Work History
Education
Skills
Timeline
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Heidi Bartell

Seven Hills

Summary

Dynamic Restaurant Manager with proven expertise at Pizza Hut, excelling in inventory management and staff training. Recognized for enhancing service quality through customer feedback and conflict resolution. Successfully led teams to exceed guest expectations, ensuring a welcoming environment and maintaining composure under pressure. I was named Restaurant Manager of the Year for my ability to turn a failing restaurant into a successful, profitable business consistently exceeding financial goals.

Overview

25
25
years of professional experience

Work History

Restaurant Manager

Pizza Hut
03.1995 - 01.2015
  • Managed daily operations to enhance efficiency, consistency, and quality in food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Exceeded expectations to provide top-quality food and service for every guest.

Waitress

The Old Warehouse
09.1990 - 03.1991
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.

Waitress

Pizza Hut
05.1990 - 03.1991
  • Maintained composure in high-pressure situations.

Education

General Diploma -

Coshocton High School
Coshocton, OH
06.1991

Skills

  • Inventory management
  • Staff training
  • Financial management
  • Customer feedback
  • Service quality
  • Time management
  • Conflict resolution

Timeline

Restaurant Manager

Pizza Hut
03.1995 - 01.2015

Waitress

The Old Warehouse
09.1990 - 03.1991

Waitress

Pizza Hut
05.1990 - 03.1991

General Diploma -

Coshocton High School

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Heidi Bartell