Heidi Bateman
SEBRING
Summary
Dynamic medical social worker with over 15 years of diverse experience in hospice, hospital case management, practice care coordination, skilled nursing facilities, and value-based care. Expertise in social justice issues and a deep understanding of the systems impacting marginalized communities drive a commitment to developing and facilitating impactful programs that support those in need. A collaborative advocate recognized for building strategic partnerships and effectively advocating for clients and stakeholders, dedicated to advancing meaningful change within communities. Passionate about leveraging analytical skills to enhance service delivery and improve outcomes for vulnerable populations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
SOCIAL WORKER
COLLABORATIVE HEALTH SYSTEMS/ASTRANA HEALTH
05.2019 - Current
- Assessing patients for Social Determinants of Health, making referrals, and creating care plans. Identifying community specific barriers and needs, networking, and collaborating with community-based organizations. Working as a liaison between patient, provider, specialists, and the community. Participating in IDT meetings and leading case rounds. Implementing the SNF Hospital 3-Day Waiver Program in multiple states through joint ventures.
MSW INTERN
TRI-COUNTY HUMAN SERVICES
01.2022 - 07.2022
- Completed 900-hour internship at the Residential Assessment of Substance Use for Women Center (Bartow, FL). Completed biopsychosocial assessments, created treatment plans, facilitated process and psychoeducational groups, conducted individual therapy sessions, facilitated family conferences and collaborated with legal entities.
SOCIAL SERVICES DIRECTOR
LAKE PLACID HEALTH & REHABILITATION CENTER
05.2016 - 05.2019
- Oversaw the social services department in a 180-bed skilled nursing facility. Managed fluctuating caseload of short-term rehabilitation, conducted psychosocial assessments, created care plans, conducted discharge planning, performed care coordination, made necessary community referrals, attended care plan meetings, assisted with writing and enforcing policy changes, supervised and educated two social service assistants, oversaw all social service related issues and grievances, meet weekly with in-house psychiatric Nurse Practitioner to reduce use of psychotropic medications as appropriate, moderated monthly Resident Council and separate Family Council meetings, conducting satisfaction surveys and post-discharge follow up phone calls.
SOCIAL WORKER IN CASE MANAGEMENT
FLORIDA HOSPITAL HEARTLAND MEDICAL CENTER (ADVENT HEALTH)
05.2014 - 05.2016
- Complete Social Assessments on all new admissions, assisting patients with completing advanced directives, identifying barriers to follow up care that led to readmissions and developing solutions, complex discharge planning and making referrals, providing education on community resources, collaborate with hospital staff and referral sources.
PRACTICE CARE COORDINATOR
INTEGRITY HEALTH CARE
10.2012 - 05.2014
- Practice Coordinator for Florida Hospital Heartland Medical Center’s SNF/ALF practice which included multiple providers and staff that cared for 450+ patients in 14 facilities per CMS and AHCA guidelines. Created on call schedules for rounding providers. Made weekly collaborative visits to SNF/ALF Administrators to enhance working relationship. Attended monthly SNF Collaborative Meeting with Florida Hospital and all SNFs in the county as a local effort to reduce readmissions and improve care. Supervised an LPN and two medical assistants.
SUPPORTIVE SERVICES COUNSELOR
HOPE HOSPICE
07.2008 - 03.2011
- Maintained average caseload which included conducting psychosocial assessments and care plans, and assisting with applying for government benefits nd community resources. Rounding at the general inpatient unit at local hospital. Working on call. Participating in IDT meetings. Facilitating respite placements. Participated in Rainbow Trails Bereavement Day Camp for kids (ages 6-16) who have suffered loss for two consecutive summers as a group leader.
Education
Master of Social Work -
The University of South Florida
08.2024
Bachelor of Arts - Social Work
Warner Southern College
05.2006
Bachelor of Arts - Psychology
Warner Southern College
05.2006
Associate of Arts -
South Florida Community College
05.2004
Skills
- Building successful network connections by establishing trust and cultivating collaborative relationships
- Detail-oriented organization, efficient task management, and methodical workflow optimization
- Independent and proactive initiative taker and innovative thinker
- Confident speaking abilities and engaging presentation skills
- Investigative research and expert consultation
- Skilled in identifying systemic root causes of problems and experienced in resolving underlying challenges
- Solution-focused goal setting
- Project management and delegation
- Empowerment through advocacy initiatives
- Proficient in Microsoft Word, Excel, PowerPoint & Outlook
Certification
- Licensed Master Level Social Worker (LMSW), State of Connecticut Department of Public Health
License number: 11493
Valid thru 2026-07-31
- Certified Case Manager (CCM), Commission for Case Manager Certification
Certificate Number: 4256674
Valid thru 2026-11-30
Timeline
MSW INTERN
TRI-COUNTY HUMAN SERVICES
01.2022 - 07.2022
SOCIAL WORKER
COLLABORATIVE HEALTH SYSTEMS/ASTRANA HEALTH
05.2019 - Current
SOCIAL SERVICES DIRECTOR
LAKE PLACID HEALTH & REHABILITATION CENTER
05.2016 - 05.2019
SOCIAL WORKER IN CASE MANAGEMENT
FLORIDA HOSPITAL HEARTLAND MEDICAL CENTER (ADVENT HEALTH)
05.2014 - 05.2016
PRACTICE CARE COORDINATOR
INTEGRITY HEALTH CARE
10.2012 - 05.2014
SUPPORTIVE SERVICES COUNSELOR
HOPE HOSPICE
07.2008 - 03.2011
Master of Social Work -
The University of South Florida
Bachelor of Arts - Social Work
Warner Southern College
Bachelor of Arts - Psychology
Warner Southern College
Associate of Arts -
South Florida Community College
Experience
- June 2025 - NASW-FL Chapter Annual Conference. Attended board meeting. Co-presented a workshop.
- April 2025 & FEBRUARY 2024 - Legislative Education and Advocacy Day (LEAD) with the NASW-FL Chapter. Met with state senators and house representatives in Tallahassee, FL during the 2024 and 2025 legislative session to advocate for the Social Work Licensure Compact Bill. Observed health committee hearings.
- March 2025 - Campaign School for Social Workers, University of Connecticut
- January 2025 – Present - Heartland Unit Chair and Board Member, NASW- FL Chapter. Participate in quarterly board meetings. Rebuild the Heartland Unit. Convene unit meetings to discuss goals, plan activities, and address concerns. Developing unit strategies to identify priorities, set goals, and develop action plans. Facilitate communication and collaboration amongst unit members and within community leaders. Engage members and recruit potential members.
- June 2024 - NASW-National Annual Conference and Advocacy Day. Met with house representatives and a senator in Washington, DC to advocate for the social work profession and mental health services. Observed committee from senate gallery. Attended NASW National conference.
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