HEIDI BELDEN
Norman,OK
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Sales Manager
Cooper Creek Consulting
Oklahoma City, Oklahoma
07.2025 - 08.2026
- Led sales team to develop and implement strategic sales plans.
- Trained and mentored junior sales staff on effective selling techniques.
- Established strong relationships with key clients to drive customer loyalty.
- Performed sales consultations and educated clients on products and services.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Customer Service Representatives
Advance Call Center Technologies
Normam
02.2023 - 05.2025
- Utilized various software programs such as CRM systems, order management tools, and communication platforms effectively.
- Assisted customers in navigating company website or application during support interactions.
- Resolved product or service issues by clarifying customer complaints and offering appropriate solutions.
Sales Associate
Dillard's
Norman
06.2021 - 01.2023
- Met sales quotas by utilizing upselling opportunities.
- Greeted customers and asked questions to assist with needs.
- Handled cash register transactions efficiently and accurately.
- Replenished stock levels on shelves as needed during business hours.
- Updated inventory records regularly using store management software.
Crew Member
Bruams
Okmulgee
05.2019 - 05.2021
- Monitored inventory levels and ordered supplies as needed.
- Performed quality control checks on completed tasks to ensure high-quality results.
- Delegated tasks to individual team members based on skills and experience levels.
- Trained new crew members on job duties and company policies.
Education
High School Diploma -
Okmulgee High
Okmulgee, OK05-2019
Skills
- Teamwork and collaboration
- Multitasking
- Organization
- Work task assignments
- Proactive problem-solving
- Adaptability
- Client relationship management
- Customer engagement
- Team leadership
- Effective communication
- Price quote preparation
- Proposal development
- Sales presentations
- Training and development
- Rapport and relationship building
- Lead database management
Timeline
Sales Manager
Cooper Creek Consulting
07.2025 - 08.2026
Customer Service Representatives
Advance Call Center Technologies
02.2023 - 05.2025
Sales Associate
Dillard's
06.2021 - 01.2023
Crew Member
Bruams
05.2019 - 05.2021
High School Diploma -
Okmulgee High