Heidi Benson
Mount Juliet,TN
Summary
Dynamic Front Desk Manager with over 15 years of experience in customer service and conflict resolution. Expertise in staff training and enhancing client satisfaction through effective communication and problem-solving.
Overview
16
16
years of professional experience
Work History
Front Desk Manager
Dance Republic
Gilbert, Arizona
02.2010 - 11.2025
- Managed front desk operations and ensured smooth customer registrations.
- Oversaw customer inquiries and resolved issues to enhance client satisfaction.
- Managed customer accounts and registered dancers for competitions.
- Trained new staff on front desk procedures and customer service protocols.
- Monitored facility cleanliness to provide a welcoming environment.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Oversaw cash and credit card payment transactions at the front desk.
- Assisted with training new staff members on front desk procedures and policies.
- Ensured the front desk area was clean and presentable at all times.
- Provided excellent customer service by addressing guest inquiries promptly and professionally.
Education
Associate of Arts - Liberal Arts And Sciences
Fullerton College
Fullerton, CA05-1994
Skills
- Customer service
- Staff training
- Conflict resolution
- Front desk operations
- Payment processing
- Client relationship management
Timeline
Front Desk Manager
Dance Republic
02.2010 - 11.2025
Associate of Arts - Liberal Arts And Sciences
Fullerton College