Heidi Berry
Chicago,Illinois
Summary
National RMA Il with experience in a multi-physician family medical practice and additional healthcare experience. Known for dedication to providing premium patient care. Skills include
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Focused professional motivated to deliver seamless and pleasant healthcare experience to patients. Offering extensive background assisting medical teams in examining and treating patients. Skillful in measuring vitals, preparing, and drawing blood samples and preparing treatment rooms for examinations.
Dependable medical team member with several years of experience in office settings. Talented at supporting office operations and physicians by coordinating and safely documenting patient information. Friendly and helpful in patient interactions to improve satisfaction ratings and patient loyalty.
Compassionate Registered Medical Assistant recognized for productivity and efficiency in completing tasks. Skilled in patient care, medical terminology, and electronic health records management. Excel in communication, empathy, and teamwork, ensuring high-quality patient support and collaboration with healthcare professionals.
Overview
35
35
years of professional experience
Work History
Registered Medical Assistant Il
Rush Medical Group
Chicago, Illinois
03.2019 - Current
- Assisting the physicians, mid level practitioners and registered nurses with the evaluation, management, and treatment of patients in an ambulatory care setting.
- Assumes responsibility for maintaining patient flow, upkeep of exam and treatment rooms.
- Performing basic medical assisting skills such as but not limited to vital signs, and point of care testing.
- Administering Intramuscular injections, small volume nebulizer treatments, over the counter medication under the direction of a physician.
- Performs patient intake; vital signs height and weight reasons for visit, interim history.
- Performs phlebotomy and EKG’s.
- Performs basic lab and testing procedures according to standards.
- Assist with medication refills and medication prior authorization.
Registered Medical Assistant
Northwestern Physicians Group
Chicago
09.1997 - 08.2020
- Assisted physicians with patient examinations and medical procedures.
- Recorded vital signs and patient medical histories accurately.
- Prepared examination rooms and ensured proper sterilization of equipment.
- Managed patient scheduling and coordinated referrals to specialists.
- Educated patients on treatment plans and medication instructions.
- Maintained electronic health records with attention to detail and accuracy.
- Maintained clinical records according to HIPAA regulations.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Educated patients about medications, procedures and physician's instructions.
- Assisted physicians in exams, treatments, and procedures.
- Ordered supplies, maintained inventory levels, and stocked exam rooms with necessary equipment.
- Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Collected specimens for laboratory testing according to accepted standards.
- Administered injections under direct supervision of a physician or nurse practitioner.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Ensured all medical equipment was functioning properly prior to use.
- Performed patient assessments, including vital signs and medical history documentation.
Medical Assistant
Northwestern Memorial Hospital
Chicago, Illinois
09.1997 - 01.2019
- Serves as a key member of interdisciplinary healthcare team at a busy internal medicine medical practice.
- Assists two MDs, as well as PA and RN team in ensuring optimal patient care and smooth daily office operations.
- Praised for efficient handling of administrative duties, answering phones, scheduling appointments, maintaining medical records, processing patients, billing and bookkeeping that allowed doctors and nursing staff to focus on the health concerns of their patients.
- Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing venipuncture, injections and diagnostic procedures and ancillary tests, EKGs, immunoassays, chemistry analysis, hematology, and urinalysis.
- Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.
- Helped implement practice's quality assurance and control program.
- Efforts ensured compliance with HIPAA, CLIA and OSHA regulations; improved patient satisfaction; and lowered monthly overhead by 12%.
- Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at ease.
Medical Assistant
Mount Sinai
Chicago
02.1991 - 09.1997
- Served as the medical assistant of the healthcare team at a high-functioning, family medical practice.
- Assisted three MDs ensuring the best patient care for children and most efficient daily office operations.
Education
Medical Assistant Diploma -
Bryman Medical School
Chicago, IL 08.1990 - 09.1990
High School Diploma -
Harper High School
Chicago, ILSkills
- Medical Office Management
- Bookkeeping & Filing
- Patient Scheduling
- Medical Billing & Coding
- Taking Patient Vitals
- Ancillary Testing
- Medical Records Management
- Blood Draws
- Patient Education
- Data Entry (75 WPM)
- Injections
- HIPAA & JCAHO Knowledge
- Patient intake
- Phlebotomy
- Vital signs monitoring
- Electronic health records
- Medication administration
- Medical terminology
- Clinical procedures
- Compliance management
- Appointment scheduling
- Patient education
- Team collaboration
- Time management
- Problem solving
- Effective communication
- Attention to detail
- Anatomy and physiology
- Patient scheduling
- Minor surgical assistance
- First aid and CPR
- Medical equipment operation
- Regulatory compliance
- Preventive healthcare measures
- Privacy and confidentiality
- Wound care assistance
- Immunization administration
- Phlebotomy techniques
- Vital signs measurement
- HIPAA compliance
- Patient assessments
- Clinical documentation
- Needs assessments
- Diagnostic testing assistance
- Medical office procedures
- Vital sign monitoring
- Clinical applications
- Medical terminology proficiency
- Emergency response preparedness
- Laboratory specimen collection
- Infection control procedures
- Appointment reminders
- Equipment sterilization
- Stress test administration
- CPR
- Quick problem solver
- Conflict resolution
- General housekeeping
- Prescription refills
- Patient triage
- Analytical decision-making skills
- Suture removal
- Calm and level-headed under duress
- Telehealth coordination
- Medical records confidentiality
- EKG administration
- Lab equipment calibration
- Human anatomy and physiology
References
Upon Request
Credentials
RMA
Timeline
Registered Medical Assistant Il
Rush Medical Group
03.2019 - Current
Registered Medical Assistant
Northwestern Physicians Group
09.1997 - 08.2020
Medical Assistant
Northwestern Memorial Hospital
09.1997 - 01.2019
Medical Assistant
Mount Sinai
02.1991 - 09.1997
Medical Assistant Diploma -
Bryman Medical School
08.1990 - 09.1990
High School Diploma -
Harper High School