Heidi Branigan

• Provided personalized customer service to enhance shopping experience and build brand loyalty.
• Maintained product knowledge of footwear technology and running gear to educate customers effectively.
• Trained new staff on sales techniques, product knowledge, and customer engagement practices.
• Managed returns and exchanges with professionalism, resolving issues quickly while upholding company guidelines.
• Contributed to store revenue growth through upselling, cross-selling, and suggesting add-on items for customers'' purchases.

• Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
• Maintained visual merchandising standards by organizing displays to highlight promotions and new products.
• Collaborated with team members to achieve sales targets and improve store performance.
• Resolved customer complaints swiftly, contributing to increased satisfaction and loyalty.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.

(sold business)

• Responsible for managing and directing the second largest Pet Resort in Northern Arizona.
• A 24/hr-7 days a week-365/year business.
• Grew sales 22%
• Developed training programs for staff to improve compliance with safety standards.
• Oversaw daily operations, ensuring adherence to company policies and quality standards.
• Fostered a culture of continuous improvement through regular feedback sessions with team members.
• Mentored and coached team members to foster productive and engaging work environment.

• Developed product knowledge to assist customers in making informed purchasing decisions.
• Implemented visual merchandising strategies to enhance product displays and drive sales.
• Trained new team members on customer service protocols and store operations.
• Analyzed sales data to identify trends and optimize inventory levels for efficiency.
• Fostered strong relationships with customers to enhance loyalty and repeat business.
• Collaborated with management to execute promotional campaigns and special events effectively.
• Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
• Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
• Trained new staff members on company policies, procedures, and best practices for retail sales success.
• Worked closely with vendors with ordering and bringing in new product lines.
• Attended trade shows and manufacturing facilities as representative for our business.