Roxanna Spring
Conway,SC
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
37
37
years of professional experience
Work History
Retail Sales Outfitter
Fleet Feet Myrtle Beach
Myrtle Beach, SC
02.2020 - Current
- Recommended, selected, and located athletic shoes based on customer desires and goals through an extensive fit process.
- Maintained knowledge of sales, promotions and return policies.
- Answered customer inquiries regarding product features, pricing, and availability.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Processed payments from customers using cash registers or point of sale systems.
Customer Service
La Belle Amie Vineyard
Little River, SC
07.2015 - 02.2020
- Conducted regular wine tasting events for customers, elevating brand awareness.
- Monitored the cleanliness of tasting areas, glassware, and equipment used for tastings.
- Assisted in setting up special events such as wine tastings or music festivals within the establishment.
- Described merchandise and explained use in gift shop.
- Maintained cleanliness of work area throughout shift.
Dog Bather
PetSmart Charities
North Myrtle Beach, SC
06.2014 - 06.2015
- Bathed large number of animals during each shift.
- Assisted with grooming tasks such as bathing, brushing, and nail trimming.
- Ensured safety protocols were followed throughout the grooming process.
- Maintained cleanliness of the facility at all times.
Owner/Operator
Rudy's Beachside Bar and Cafe
North Myrtle Beach, SC
05.2011 - 03.2014
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Maintained detailed records of expenses related to running the bar including payroll costs.
Customer Service Agent
American Airlines
Raleigh, NC
04.1988 - 04.2012
- Checked tickets and identified paperwork for verification of individual identities in the first twelve years.
- Worked diligently to resolve booking, fare and regulations issues for passengers.
- Checked luggage and directed passengers to concourses and gates.
- Ensured accurate data entry into computer systems related to cargo tracking information for last twelve years.
- Planned cargo loading to monitor an even distribution of weight.
- Communicated and complied with US Customs and US Department of Agriculture
Education
Bachelor of Arts - Business And Economics
NC State University
Raleigh, NC05-1988
Skills
- Brand representation
- Product demonstration
- Product knowledge expertise
- Customer engagement
- Point-of-sale system
Timeline
Retail Sales Outfitter
Fleet Feet Myrtle Beach
02.2020 - Current
Customer Service
La Belle Amie Vineyard
07.2015 - 02.2020
Dog Bather
PetSmart Charities
06.2014 - 06.2015
Owner/Operator
Rudy's Beachside Bar and Cafe
05.2011 - 03.2014
Customer Service Agent
American Airlines
04.1988 - 04.2012
Bachelor of Arts - Business And Economics
NC State University
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