Summary
Overview
Work History
Education
Skills
Timeline

Heidi Brannen

Barnesville,GA

Summary

At Southern RV, Inc, a skilled Tag and Title Clerk excelled in document verification and customer service, enhancing transaction accuracy and client satisfaction. Leveraged expertise in title processing and problem-solving abilities to streamline operations and reduce errors, fostering trust and loyalty among customers. Proven track record in improving workflow and adhering to state regulations.

Overview

6
6
years of professional experience

Work History

Tag and Title Clerk

Southern RV, Inc
08.2018 - Current
  • Communicated with customers to resolve common title issues.
  • Prepared tax and title documents to submit legal transfer work to DMV.
  • Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents.
  • Contacted Georgia Motor Vehicle Department to determine status of pending titles.
  • Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
  • Calculated and remitted state sales tax, service, and other charges.
  • Organized and prepared tax and title documents to transfer ownership of property.
  • Managed high volumes of transactions while maintaining attention to detail and accuracy, leading to a decrease in errors.
  • Ensured compliance with state regulations by diligently reviewing documents for accuracy and completeness.
  • Trained new employees on company policies and procedures, resulting in faster integration into the team environment.
  • Assisted customers with completing necessary paperwork, resulting in increased satisfaction rates.
  • Improved customer service by providing knowledgeable guidance on tag and title requirements and procedures.
  • Developed strong professional relationships with customers, fostering trust and loyalty to the business.
  • Stayed current on changing state regulations regarding vehicle registration and titling, ensuring consistent adherence to laws.
  • Collaborated with team members to optimize workflow processes, enhancing overall productivity levels.
  • Performed routine data entry or document management.
  • Responded to requests for information from public, other municipalities or state and federal legislative offices.
  • Created documents with applicant information and verified data against Type database information.

Education

GED -

Middle Ga Technical College , Warner Robins, GA

Skills

  • Title processing
  • Filing systems
  • Document Verification
  • Deadline Management
  • Accuracy and Precision
  • Notary Services
  • Vehicle Registration
  • Customer Service
  • Problem-solving abilities
  • Money Handling
  • Data Entry
  • Document Review
  • Document Preparation
  • Records Management
  • Legal Documentation
  • Data Verification

Timeline

Tag and Title Clerk - Southern RV, Inc
08.2018 - Current
Middle Ga Technical College - GED,

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Heidi Brannen