Heidi Brown
Statesville,NC
Summary
Detail-oriented Lead Intake Coordinator with extensive experience in managing intake processes and coordinating interdisciplinary teams. Streamlined workflows to enhance operational efficiency and elevate customer service standards. Proficient in data entry software, ensuring accurate record maintenance and fostering strong client and team relationships.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Lead Intake Coordinator
Hospice of Iredell
Statesville, NC
11.2020 - Current
- Coordinated patient intake process for hospice services and support.
- Managed communication between patients, families, and healthcare providers.
- Documented patient information in electronic health record systems.
Receptionist Administrator
Davis Medical Group
Statesville, NC
02.2017 - 11.2020
- Greeted patients and visitors warmly, fostering a welcoming environment that enhanced patient experience.
- Managed appointment scheduling using electronic health record system, streamlining patient flow and minimizing wait times.
- Answered phone calls promptly, directing inquiries to appropriate staff members.
- Assisted physician with patients in rooms, facilitating effective patient care and communication.
- Cleaned
Education
North Iredell High School
Olin, NCSome College (No Degree) - Phlebotomist
Catawba Valley Community College
Hickory, NCCertified Nursing Assistant - CNA
Other
Skills
- patient intake coordination
- electronic health record management
- patient information documentation
- communication management
- CNA certification
Certification
- CNA
- PHLEBOTOMY
Timeline
Lead Intake Coordinator
Hospice of Iredell
11.2020 - Current
Receptionist Administrator
Davis Medical Group
02.2017 - 11.2020
North Iredell High School
Some College (No Degree) - Phlebotomist
Catawba Valley Community College
Certified Nursing Assistant - CNA
Other