OLIVIA READO
Webster,TX
Summary
Experienced healthcare intake coordinator with a strong background in home health, behavioral health, and high-volume admissions environments. Skilled in remote communication, digital documentation, insurance verification, and workflow coordination. Known for accuracy, professionalism, and the ability to manage sensitive patient information while working independently. Adept at multitasking, resolving issues quickly, and supporting clinical teams in fast-paced virtual settings.
Professional intake specialist with deep understanding of client needs and efficient workflow management. Brings history of enhancing team collaboration and driving results. Known for reliability and adaptability, ensuring smooth operations and client satisfaction. Key skills include client communication, data management, and organizational efficiency.
Overview
9
9
years of professional experience
Work History
LEAD INTAKE COORDINATOR
LIVING HOPE HOME HEALTH CRE
- Manage remote intake operations, processing referrals and patient information with accuracy and confidentiality.
- Communicate virtually with physicians, hospitals, and case managers to obtain documentation and clarify orders.
- Verify insurance eligibility and authorization requirements through digital platforms.
- Maintain organized electronic records and ensure full HIPAA compliance.
- Train and support remote staff, improving consistency and workflow efficiency.
- Coordinate virtual scheduling for evaluations and prioritize urgent cases.
- REMOTE/HOUSTON, TX
ORDERS & BILLING MANAGEMENT
THERACARE HOME HEALTH
- Processed medical orders and billing documentation with high accuracy.
- Maintained and audited digital medical records to improve accessibility and compliance.
- Supported interdisciplinary teams by ensuring timely order completion and documentation flow.
SCHEDULING COORDINATOR
BROOKDALE HOME HEALTH
- Managed clinician schedules using digital scheduling systems.
- Reduced conflicts and wait times through proactive communication.
- Coordinated appointments and maintained detailed logs to support operational efficiency.
ADMISSIONS SPECIALIST
SUN BEHAVIORAL HOSPITAL
05.2018 - 04.2021
- Assisted applicants with the admissions process, ensuring timely completion of required documentation.
- Coordinated intake assessments and scheduled appointments for potential patients.
- Maintained accurate records in electronic health systems to support patient data integrity.
- Collaborated with clinical staff to facilitate smooth transitions for incoming patients.
- Educated prospective clients on treatment options and hospital services during initial inquiries.
- Responded promptly to inquiries, providing detailed information regarding admission procedures and eligibility criteria.
- Monitored application workflows, identifying bottlenecks and implementing solutions for efficiency gains.
INTAKE MANAGER/ADMISSIONS
WEST OAKS HOSPITAL
03.2012 - 04.2018
- Oversaw patient intake processes, ensuring compliance with hospital policies and regulatory standards.
- Developed and implemented streamlined workflows to enhance patient experience and reduce wait times.
- Trained and mentored staff on best practices for managing patient records and data entry systems.
- Collaborated with multidisciplinary teams to improve communication and coordination of care for incoming patients.
- Analyzed intake metrics to identify trends, driving improvements in service delivery and operational efficiency.
- Implemented quality assurance measures to maintain high standards in the collection and processing of client information during the intake phase.
Education
BACHELOR’S DEGREE -
Texas A&M University
01-2008
Skills
- Remote Intake & Admissions
- EMR / EHR Data Entry
- Insurance Verification
- Authorizations
- HIPAA
- Compliant Documentation
- Digital Scheduling & Coordination
- Patient Communication & Customer Service
- Medical Records Management
- MedSeries4
- Workflow Optimization
- Multitasking & Prioritization
- Patient scheduling
Accomplishments
- Supervised team of 15 staff members.
- Employee of the Month April, 2023, February 2024(Theracare)
- Employee of the Month October2021 (Brookdale)
- Employee of the year 2016 (West Oaks Hospital)
- Euro League 2009-2012 Ostersunds, Sweden
- Drafted to WNBA 2008-2008 New York, New York.
Timeline
ADMISSIONS SPECIALIST
SUN BEHAVIORAL HOSPITAL
05.2018 - 04.2021
INTAKE MANAGER/ADMISSIONS
WEST OAKS HOSPITAL
03.2012 - 04.2018
LEAD INTAKE COORDINATOR
LIVING HOPE HOME HEALTH CRE
ORDERS & BILLING MANAGEMENT
THERACARE HOME HEALTH
SCHEDULING COORDINATOR
BROOKDALE HOME HEALTH
BACHELOR’S DEGREE -
Texas A&M University