Heidi Bruckner
Surprise,AZ
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills. Commended for innovation and creative problem-solving to address business challenges.
Overview
20
20
years of professional experience
Work History
Business Manager
Fogelman
Phoenix, AZ
01.2024 - 06.2024
- Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Supported business management projects by monitoring and tracking risks, issues and action items.
Associate Community Director
Rangewater Real Estate
Phoenix, AZ
01.2023 - 11.2023
- Implemented property management systems to support community and expertly handle diverse needs.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Built relationships with the residents, families and community.
- Developed and implemented unique and engaging activities for the community.
Business Manager
Avilla Homes
Phoenix , AZ
10.2021 - 04.2022
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Followed up on delinquent tenants and coordinated collection procedures.
- Investigated daily variances and corrected errors to resolve discrepancies.
Sales Manager
Camden Property Trust
Phoenix, AZ
12.2004 - 07.2021
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Handled tenant complaints promptly and appropriately, calling in repairs and other support services as needed.
- Developed and executed plan to achieve and maintain 95% or better rate of occupancy.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Trained and motivated leasing staff during weekly meetings.
Education
Art
Estrella Community Collage
Goodyear, Arizona05.1998
High School Diploma -
Tolleson High School
Tolleson, AZ05.1997
Skills
- Strong Time Management
- Excellent Verbal and Written Communication
- Efficient Internal and External Complaint Resolution
- Sales Quota Management
- Product and Service Promotion
- Social Media Engagement
- Administration and Management
- Team Building
- Financial Bookkeeping
- Proficient with Microsoft Office systems
Accomplishments
- Significantly boosted sales by successful marketing which resulted in a promotion to sales manager in 2006.
- Camden mentor 2011-2015 - Responsible for training all new employees to ensure continued quality of customer service.
- Received company recognition awards from 2005-2023 for exceptional collection practices resulting in zero delinquency, sales and high closing ratios.
- Impeccable internal audits resulting in 98% audit scores from 2012-2023.
- Worked seamlessly with TSMC to navigate a master lease and effectively move in 292 homes from January 2023-June 2023.
- Graduated from Camden University in 2015.
- Completed all required Dale Carnegie courses.
- Nominated for Assistant Manager of the year 2014, 2017 and 2021 through the Arizona Multihousing Association.
References
Available upon request
Timeline
Business Manager
Fogelman
01.2024 - 06.2024
Associate Community Director
Rangewater Real Estate
01.2023 - 11.2023
Business Manager
Avilla Homes
10.2021 - 04.2022
Sales Manager
Camden Property Trust
12.2004 - 07.2021
Art
Estrella Community Collage
High School Diploma -
Tolleson High School