Heidi Buchanan
Queen Creek,AZ
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Transport Spec., ROC, DSS, NA, Line Haul ROC Field
Amazon
04.2023 - Current
- Adapted rapidly to changing conditions or situations during transit, demonstrating flexibility when faced with unforeseen challenges or obstacles enroute.
- Assisted in training new hires to fill headcount gaps for business needs.
- Demonstrated professionalism in all interactions with customers, representing the company in a positive manner at all times.
- Participated in ongoing professional development opportunities to stay current on industry trends and maintain knowledge of best practices for line haul operations.
- Ran daily team meetings to encourage associate engagement, while ensuring the team has all the up to date information.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Redemption Specialist
Bridgecrest
08.2014 - 02.2023
- Collaborated cross-functionally with sales, management and other departments to maintain effective operations
- Implemented new initiatives, which resulted in quicker payments and better turnaround times to resolve customer issues
- Kept detailed reports of client and account data, consistently updating database with latest information
- Reviewed accounts for signs of fraud and non-payment issues
- Answered incoming inquiries to discuss credit report information with subscribers
- Forecasted credit needs and client payment abilities to support accurate and effective decision-making.
Floor Supervisor
GC Services
10.2011 - 08.2014
- Monitored performance of 20 team members to develop optimization plans
- Oversaw weekly team schedule for 20 personnel
- Connected with customers to provide assistance and collect feedback to optimize operations
- Mentored employees in management of complicated sales, complex issues and difficult customers
- Addressed employee issues and conflicts to provide input, feedback and coaching
- Delegated tasks appropriate to individual employees to provide development opportunities
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
Chain Account Manager
TRM Corporation
10.2004 - 12.2008
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development
- Determined price schedules and discount rates
- Resolved customer complaints regarding sales and service
- Directed and coordinated products, services and sales activities
- Built sales forecasts and schedules to reflect desired productivity targets
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
Education
Associate of Science - General
Chandler Gilbert Community College
Gilbert, AZSkills
- Team Building
- Critical Thinking
- Risk Assessments
- Document Preparation
- Proficient With Microsoft Products, Oracle, SQL, Avaya/Genesys/Verint Phones
- Customer Relations
- Resource Management
- Process Review
- Complex Problem Solving
Timeline
Transport Spec., ROC, DSS, NA, Line Haul ROC Field
Amazon
04.2023 - Current
Redemption Specialist
Bridgecrest
08.2014 - 02.2023
Floor Supervisor
GC Services
10.2011 - 08.2014
Chain Account Manager
TRM Corporation
10.2004 - 12.2008
Associate of Science - General
Chandler Gilbert Community College
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