Jeanetta Hairston
Mesquite,United States
Summary
Adept at driving operational efficiency and fostering customer relationships, my tenure at Spectrum and Union Bank of California has honed my skills in strategic decision-making and team leadership. With a proven track record of enhancing service excellence and managing high-net-worth client portfolios, I excel in leveraging digital literacy and effective problem-solving to achieve significant results.
Overview
10
10
years of professional experience
Work History
ROC III.V
ROC III.V
Irving, United States
03.2023 - 12.2024
- Drove operational efficiency at Spectrum.
- Developed creative approaches which noticeably improved service excellence.
- Scrutinized large volumes of complex information to uncover trends and refine ROC III.V operations at Spectrum.
- Formulated impactful strategies to elevate team efficiency.
- Enabled smooth communication and knowledge sharing through interdepartmental partnerships.
- Contribute to a cohesive work environment.
- Manage accurate completion of ROC III.V tasks at Spectrum.
- Sustain exceptional standards of precision to boost the overall work quality.
- Boosted performance metrics by managing the operations of ROC III.V team.
- Introduced cutting-edge methods, leading to significant boosts in service performance.
- Conducted analysis of complex data sets to pinpoint trends and enhance ROC III.V processes at Spectrum.
- Formulated strategies to enhance team efficiency and output.
- Cultivated teamwork between departments as ROC III.V at Spectrum.
CSR III
Spectrum
Irving, TX
07.2017 - 03.2023
- Analyzed customer feedback data to identify areas of improvement.
- Strengthened customer retention by offering discount options.
- Gathered feedback from customers regarding products and services.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Provided top quality control and eliminated downtime to maximize revenue.
- Maintained records of customer interactions, transactions, comments and complaints.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Priority Banking Specialist
Union Bank of California
Arlington, United States
10.2015 - 06.2017
- Managed high-net-worth client portfolios, increasing assets under management by $12M
- Developed tailored financial strategies, enhancing client retention rates
- Fostered strong relationships with cross-functional teams to deliver comprehensive banking solutions
- Conducted regular client reviews, ensuring satisfaction
- Provided expert guidance on complex financial products, empowering clients to make informed decisions
- Mentored junior team members on best practices
Asset Protection Manager
Family Dollar
Dallas, United States
10.2014 - 10.2015
- Led asset protection initiatives, implementing robust security measures and reducing shrinkage rates
- Conducted thorough investigations and trained staff on loss prevention techniques
- Streamlined inventory management processes, resulting in improved accuracy and substantial cost savings
- Collaborated with store management to optimize security protocols
- Fostered strong partnerships with local law enforcement, improving response times to security incidents
- Mentored team members on best practices in asset protection
- Meticulously analyzed security reports, identifying trends and implementing targeted solutions
- Ensured compliance with company policies and legal regulations
Education
Bachelors degree - Business Administration
Southern New Hampshire University
New Hampshire10.2024
Associates - Criminal Justice
ITT Technical Institute
Madison, MS12.2011
Skills
- Customer Relationship Management
- Team Leadership
- Operational Efficiency
- Guidance and Mentoring
- Proficient in Task Management
- Task prioritization
- Team building
- Friendly, positive attitude
- Relationship building
- Organizational skills
- Strategic Decision Making
- Digital Literacy
- Efficient Documentation Management
- Virtual Office Accessibility
- Effective Problem-Solving
Accomplishments
- Lead ROC III.V at Spectrum, driving operational efficiency and customer satisfaction.
- Implemented innovative solutions, resulting in measurable improvements in service quality.
- Analyzed complex data sets to identify trends and optimize ROC III.V processes at Spectrum.
- Developed strategic recommendations that enhance team performance and productivity.
- Fostered cross-functional partnerships as ROC III.V at Spectrum, facilitating seamless communication and knowledge sharing.
- Contributed to a cohesive work environment.
- Ensured meticulous execution of ROC III.V responsibilities at Spectrum. Maintained high standards of accuracy and precision in all aspects of work, enhancing overall quality.
- Managed high-net-worth client portfolios, increasing assets under management by $12M.
- Developed tailored financial strategies, enhancing client retention rates.
- Fostered strong relationships with cross-functional teams to deliver comprehensive banking solutions.
- Conducted regular client reviews, ensuring satisfaction.
- Provided expert guidance on complex financial products, empowering clients to make informed decisions.
- Mentored junior team members on best practices.
- Led asset protection initiatives, implementing robust security measures and reducing shrinkage rates.
- Conducted thorough investigations and trained staff on loss prevention techniques.
- Streamlined inventory management processes, resulting in improved accuracy and substantial cost savings.
- Collaborated with store management to optimize security protocols.
- Fostered strong partnerships with local law enforcement, improving response times to security incidents.
- Mentored team members on best practices in asset protection.
- Meticulously analyzed security reports, identifying trends and implementing targeted solutions.
- Ensured compliance with company policies and legal regulations.
Timeline
ROC III.V
ROC III.V
03.2023 - 12.2024
CSR III
Spectrum
07.2017 - 03.2023
Priority Banking Specialist
Union Bank of California
10.2015 - 06.2017
Asset Protection Manager
Family Dollar
10.2014 - 10.2015
Bachelors degree - Business Administration
Southern New Hampshire University
Associates - Criminal Justice
ITT Technical Institute